**Experienced Customer Support & Sales Representative – Inbound Calls & Chat Support – Contract to Hire Opportunity at arenaflex**

Are you a customer-focused individual with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! arenaflex is seeking a highly motivated and skilled Customer Support & Sales Representative to join our dynamic support team. As a key member of our team, you will be responsible for handling inbound calls, managing customer complaints, and assisting in resolving issues. You will also play a crucial role in managing our support chatbot through HubSpot to provide timely and accurate responses to our customers. **About arenaflex** arenaflex is a leading provider of innovative solutions in the steel manufacturing industry. Our mission is to empower our customers with cutting-edge technology and exceptional support services. We are committed to fostering a culture of collaboration, innovation, and customer satisfaction. Our team is dedicated to delivering outstanding results, and we are looking for like-minded individuals to join our journey. **Responsibilities** As a Customer Support & Sales Representative at arenaflex, you will be responsible for: * Responding to inbound calls from existing customers regarding sales inquiries, product information, and complaints in a timely and professional manner. * Providing solutions to customer concerns and escalating complex issues when necessary, ensuring that customer satisfaction is always our top priority. * Managing the support chatbot using HubSpot to ensure timely and accurate responses to customer inquiries, providing a seamless and personalized experience. * Processing orders, tracking customer inquiries, and following up on pending issues to ensure that customer needs are met. * Collaborating with other team members to enhance the customer support experience, sharing knowledge and best practices to drive excellence. * Maintaining a positive and professional demeanor while addressing customer needs, even in challenging situations. * Staying up-to-date with industry trends and arenaflex's products and services to provide expert advice and guidance to customers. **Requirements** To be successful in this role, you will need: * Previous experience in customer support or sales, with a proven track record of delivering exceptional customer experiences. * Familiarity with HubSpot for managing chatbot and customer interactions, with a strong understanding of its features and capabilities. * Excellent verbal and written communication skills, with the ability to articulate complex ideas in a clear and concise manner. * The ability to handle difficult situations with patience and professionalism, remaining calm under pressure. * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. * Availability to work between 8:30 PM PST and 4:00 PM PST, with flexibility to adapt to changing schedules and demands. **Preferred Qualifications** While not required, the following qualifications would be beneficial: * Experience with CRM tools, especially HubSpot, with a strong understanding of its features and capabilities. * Knowledge of the steel manufacturing industry, with a passion for staying up-to-date with industry trends and developments. * Proven experience in sales, with a track record of meeting or exceeding sales targets. **Skills and Competencies** To succeed in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. * Strong problem-solving and analytical skills, with the ability to think critically and creatively. * Ability to work in a fast-paced environment, with multiple priorities and deadlines. * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. * Ability to adapt to changing schedules and demands, with flexibility and a positive attitude. * Strong technical skills, with proficiency in HubSpot and other CRM tools. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to investing in the growth and development of our employees. As a Customer Support & Sales Representative, you will have access to: * Ongoing training and development opportunities, with a focus on improving your skills and knowledge. * Mentorship and coaching from experienced colleagues, with a focus on helping you achieve your career goals. * Opportunities for career advancement, with a focus on promoting from within. * A dynamic and supportive work environment, with a focus on collaboration and teamwork. **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that values collaboration, innovation, and customer satisfaction. Our team is dedicated to delivering outstanding results, and we are looking for like-minded individuals to join our journey. As a Customer Support & Sales Representative, you will be part of a fast-paced and supportive team, with a focus on delivering exceptional customer experiences. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, with a focus on rewarding our employees for their hard work and dedication. As a Customer Support & Sales Representative, you can expect: * A competitive hourly rate, with opportunities for overtime and bonuses. * A comprehensive benefits package, with a focus on health, wellness, and financial security. * A dynamic and supportive work environment, with a focus on collaboration and teamwork. * Opportunities for career advancement, with a focus on promoting from within. **Conclusion** If you are a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we want to hear from you! arenaflex is seeking a highly skilled Customer Support & Sales Representative to join our dynamic support team. As a key member of our team, you will be responsible for handling inbound calls, managing customer complaints, and assisting in resolving issues. You will also play a crucial role in managing our support chatbot through HubSpot to provide timely and accurate responses to our customers. Don't miss this opportunity to join a dynamic and innovative company that values collaboration, innovation, and customer satisfaction. Apply now to become a part of our team and start your journey with arenaflex! Apply Job! Apply for this job