**Experienced Customer Support Specialist (EMEA) – Deliver Exceptional Customer Experience in a Dynamic Global Environment**

**About arenaflex** At arenaflex, we're revolutionizing the way businesses hire and manage their global workforces. As a leading provider of innovative solutions, we're committed to empowering companies to tap into the world's best talent, regardless of location. Our cutting-edge technology, expertise, and global team are driving the future of work, and we're looking for talented individuals like you to join our mission. **Job Summary** We're seeking an experienced Customer Support Specialist (EMEA) to join our team and deliver exceptional customer experiences in a dynamic global environment. As a key member of our customer support team, you'll be responsible for providing top-notch support to our customers, resolving issues efficiently, and driving customer satisfaction. If you're a customer-centric professional with a passion for delivering outstanding results, we want to hear from you! **Key Responsibilities** As a Customer Support Specialist (EMEA), you'll be responsible for: * Holding high levels of professionalism and arenaflex product knowledge * Using a consultative and empathetic approach in delivering customer support, resulting in positive customer experiences * Efficiently working through tickets via voice calls, live chats, email, and social media channels * Demonstrating strong ownership in issue resolution by providing best efforts to investigate, share knowledge, and communicate clearly with all customers * Continually learning the arenaflex platform, keeping up-to-date with product features and changes * Open communication with internal team members and business operations to help optimize and support workflows * Specializing in different account topics and becoming a subject matter expert * Processing orders, forms, applications, and requests * Delivering efficient troubleshooting and query resolution * Identifying, qualifying, and overcoming customer objections * Keeping records of customer interactions, transactions, comments, and complaints * Providing feedback on the efficiency of the customer service process * Meeting deadlines in a fast-paced environment * Managing and exceeding multiple performance-related targets * Participating in on-going product training and process upskilling **Essential Qualifications** To succeed in this role, you'll need: * Preferred experience in BPO, Call Centres, or Customer-Facing Teams * Ability to work across multiple platforms, providing customer support using voice calls, live chats, email, and social media * Fluent in written and verbal English communication skills * An "Outcome-oriented mindset" with the quick ability to research and investigate * Demonstrated high ability in providing customer satisfaction through empathy and problem-solving * Experience working within a Global SaaS company would be highly regarded * Zendesk experience is preferred * Participate in on-going product training and process upskilling * Use initiative in identifying trends and/or process improvements * Being adherent and flexible to internal processes and procedures * Being open-minded and willing to accept feedback, whether positive or constructive * Demonstrate exceptional proactiveness, seamlessly collaborate with team members, and take full ownership of tasks to drive efficient and successful outcomes **Preferred Qualifications** * Experience working in a remote environment, capable of working independently and self-motivated * Familiarity with arenaflex's products and services * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines **What We Offer** As a Customer Support Specialist (EMEA) at arenaflex, you'll enjoy: * Provided computer equipment tailored to your role * Stock grant opportunities dependent on your role, employment status, and location * Additional perks and benefits based on your employment status and country * The flexibility of remote work, including WeWork access where available * Opportunities for career growth and professional development * A dynamic and supportive work environment with a global team of like-minded individuals **About the Role** This is a contractor position, and you may be requested to provide your services during non-core business hours throughout the week, including evenings. As a contractor, you'll have the flexibility to work from anywhere, and we'll provide you with the necessary tools and support to succeed in your role. **Why Join arenaflex?** At arenaflex, we're passionate about empowering businesses to hire the best talent anywhere in the world. Our mission is to revolutionize the way companies manage their global workforces, and we're looking for talented individuals like you to join our team. As a Customer Support Specialist (EMEA), you'll have the opportunity to work with a global team, develop your skills, and contribute to the success of our company. **How to Apply** If you're a customer-centric professional with a passion for delivering outstanding results, we want to hear from you! Please apply through our website, and we'll be in touch to discuss your application. Apply Now! Apply for this job