Experienced Customer Support Specialist for US Market – Full Remote Opportunity with arenaflex

Introduction to arenaflex arenaflex is a pioneering legal-tech scale-up that has been at the forefront of innovation since its inception in 2011. With a global presence spanning over 100 countries, including the EU and the US, we have established ourselves as leaders in our industry. Our mission is to empower businesses by providing them with comprehensive solutions to comply with legal, local, and regional requirements, allowing them to focus on their core products. Recently, we embarked on an exciting new journey, joining forces with team.blue, a worldwide leader in digital enablement. This strategic partnership has further solidified our position as a provider of cutting-edge SaaS solutions to approximately 1 million users. If you're passionate about working in a dynamic, scaling-up environment with a team that values continuous learning, transparency, and collaboration, then you're looking at the right place! About the Role We're seeking an enthusiastic and skilled Customer Support Specialist to join our team, with a primary focus on the US market. As a key member of our Customer Care team, you will be responsible for proposing solutions to customer inquiries via email and chat, addressing topics such as payments, invoicing, account management, and our products. Your expertise will involve researching and explaining our services to ensure seamless customer experiences. Additionally, you will play a vital role in guiding and assisting users with their queries and evaluating updates to our products to recommend potential improvements. Key Responsibilities: Provide exceptional customer support to the US market via email and chat, addressing a range of topics including payments, invoicing, account management, and product-related inquiries Research and explain our services to ensure customers have a comprehensive understanding of our offerings Guide and assist users with their queries, ensuring timely and effective resolutions Evaluate updates to our products and recommend potential improvements to enhance customer experiences Collaborate with the Customer Care team to achieve shared goals and objectives Requirements To be successful in this role, you should possess the following essential qualifications: At least 2 years of experience in Customer Care or a similar position, with a proven track record of delivering exceptional customer support Full professional proficiency in English, with excellent communication and interpersonal skills Remarkable enthusiasm and willingness to support a scale-up during its growth phase, with a strong ability to adapt to changing environments Exceptional soft skills, team spirit, and a eagerness to learn and grow with the company Added Values: The following skills and experiences are considered added values, but not essential requirements: Previous experience in start-up and scale-up working environments, with a deep understanding of the challenges and opportunities that come with rapid growth Experience with HTML/CSS, with the ability to apply this knowledge to improve customer support and product development Experience with CMSs (such as WordPress, Shopify, Wix), with a strong understanding of how these platforms can be leveraged to enhance customer experiences Experience with Google Tag Manager, with the ability to apply this knowledge to optimize customer support and product development Proficiency in Dutch, German, or Italian, with the ability to support customers in these languages Location and Work Environment At arenaflex, we believe in the power of remote work and offer a fully remote work arrangement. You will have the freedom to work from anywhere in the world, at any time, as long as you have a reliable internet connection. However, if you prefer to work from an office, you will have access to our beautiful offices in Italy (Milan and Bologna) and Germany (Berlin and Hamburg), allowing you to follow a hybrid work model that suits your needs. Benefits As a valued member of the arenaflex team, you will enjoy a range of benefits, including: REMOTE WORK: Work 100% remotely or from one of our offices, with the flexibility to choose the arrangement that works best for you TRAVEL ALLOWANCE TO VISIT A COLLEAGUE: Receive a budget to spend time with your teammates based on the other side of the world, fostering global connections and collaborations COMPANY RETREATS AND COWORKING GATHERINGS: Participate in fully paid week-long gatherings in amazing destinations, combining work, team-building, and relaxation LEARNING BUDGET: Receive a budget for certifications, events, courses, and books, supporting your professional growth and development ENGLISH CLASSES: Access online English classes weekly, within working hours, and on several different levels, helping you improve your language skills WORK EQUIPMENT: Receive an equipment allowance to ensure you have the tools and resources needed to perform at your best BRIGHT & COLLABORATIVE WORK ENVIRONMENT: Be part of a multicultural team of talented and experienced colleagues, with a strong team spirit and collaborative culture Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to supporting the growth and development of our team members. As a Customer Support Specialist, you will have access to a range of learning and development opportunities, including training programs, workshops, and conferences. You will also have the chance to work with a talented and experienced team, learning from their expertise and sharing your own knowledge and skills. With our company's rapid growth and expansion, you will have opportunities to take on new challenges, develop new skills, and advance your career in a dynamic and supportive environment. Conclusion If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity to join the arenaflex team as a Customer Support Specialist for the US market. With our commitment to remote work, professional growth, and collaborative culture, we offer a unique and rewarding work environment that will help you thrive. Don't miss this chance to be part of a pioneering legal-tech scale-up and contribute to our mission of empowering businesses around the world. Apply now and take the first step towards an exciting new chapter in your career! Apply for this job