Experienced Customer Support Specialist for US Market – Full Remote Opportunity with blithequark

Introduction to blithequark Imagine being part of a pioneering legal-tech scale-up that has been revolutionizing the industry since 2011. blithequark, trusted by over 110,000 clients across the EU, the US, and more than 100 countries, is a global leader in providing innovative tech solutions. Our mission is to empower businesses with everything they need to comply with legal, local, and regional requirements, allowing them to focus on their core products. Recently, we embarked on an exciting new adventure by joining forces with team.blue, a worldwide leader in digital enablement. If you're passionate about working in a scaling-up environment, providing SaaS solutions to approximately 1 million users, and being part of a team that values continuous learning, transparency, and collaboration, then you're looking at the right opportunity. About the Role We're seeking an enthusiastic Customer Support Specialist to join our team, focusing on the US market. As a key member of our Customer Care team, you will be responsible for proposing solutions to customer inquiries via email and chat, addressing questions related to payments, invoicing, account management, and our products. Your role will involve researching and explaining our services to guide and help users with any queries they might have. Additionally, you will evaluate updates to our products and recommend possible improvements, contributing to the continuous enhancement of our offerings. Key Responsibilities: Provide exceptional customer support to the US market via email and chat, ensuring timely and effective resolution of customer inquiries. Research and explain our services to customers, addressing questions related to payments, invoicing, account management, and products. Evaluate updates to our products and recommend possible improvements to enhance customer experience and satisfaction. Collaborate with the Customer Care team to achieve shared goals and objectives, fostering a culture of teamwork and continuous learning. Stay up-to-date with industry trends, product developments, and company initiatives to provide accurate and informative support to customers. Requirements To succeed in this role, you should have: At least 2 years of experience in Customer Care or a similar position, demonstrating a strong understanding of customer support principles and practices. Full professional proficiency in English, enabling you to communicate effectively with customers and colleagues. Remarkable enthusiasm and willingness to support a scale-up during its growth phase, with a strong desire to learn and adapt in a fast-paced environment. Exceptional soft skills, including teamwork, communication, and problem-solving, with a strong focus on delivering exceptional customer experiences. Added Values: Previous experience in start-up and scale-up working environments, with a deep understanding of the challenges and opportunities that come with rapid growth. Experience with HTML/CSS, CMSs (such as WordPress, Shopify, Wix), and Google Tag Manager, demonstrating a strong technical foundation and ability to learn new tools and technologies. Proficiency in Dutch, German, or Italian, enabling you to support customers in multiple languages and enhance our global reach. Location and Work Environment At blithequark, we believe in the power of remote work, offering you the freedom to work from anywhere in the world. If you prefer a hybrid work model, you can also work from our offices in Italy (Milan and Bologna) and Germany (Berlin and Hamburg). We're committed to providing a flexible and supportive work environment that allows you to thrive and grow. Benefits REMOTE WORK: Enjoy the flexibility to work 100% remotely or from one of our beautiful offices, with the option to adopt a hybrid work model that suits your needs. TRAVEL ALLOWANCE: Receive a budget to visit colleagues based on the other side of the world, fostering global connections and teamwork. COMPANY RETREATS AND COWORKING GATHERINGS: Join us for fully paid, week-long gatherings in amazing destinations, combining work, team-building, and relaxation. LEARNING BUDGET: Access a budget for certifications, events, courses, and books, supporting your professional growth and development. ENGLISH CLASSES: Participate in online English classes, weekly, within working hours, and on several different levels, to enhance your language skills. WORK EQUIPMENT: Receive an equipment allowance to ensure you have the tools and resources needed to perform at your best. BRIGHT & COLLABORATIVE WORK ENVIRONMENT: Be part of a multicultural team of talented and experienced colleagues, with a strong focus on teamwork, collaboration, and mutual support. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to supporting your career growth and development. As a Customer Support Specialist, you'll have access to a range of learning opportunities, including training programs, workshops, and conferences. You'll also be part of a global team, with opportunities to collaborate with colleagues from diverse backgrounds and industries. Our goal is to help you build a rewarding and challenging career, with opportunities for advancement and professional growth. Company Culture Highlights Our company culture is built on the values of transparency, collaboration, and continuous learning. We believe in fostering a supportive and inclusive work environment, where everyone feels valued and empowered to contribute. Our team is passionate about delivering exceptional customer experiences, and we're committed to making a positive impact on the communities we serve. As a member of our team, you'll be part of a dynamic and innovative organization that's shaping the future of legal-tech and digital enablement. Compensation, Perks, and Benefits We offer a competitive compensation package, with a range of perks and benefits designed to support your well-being and career growth. From flexible working hours to professional development opportunities, we're committed to providing a rewarding and supportive work environment. Our goal is to help you thrive, both personally and professionally, and to make a meaningful contribution to our team and our mission. Conclusion If you're passionate about customer support, eager to learn, and excited about the opportunity to join a scaling-up environment, we encourage you to apply for this role. As a Customer Support Specialist at blithequark, you'll be part of a dynamic team that's shaping the future of legal-tech and digital enablement. Don't miss this chance to join our journey and contribute to our mission of empowering businesses to succeed. Apply now and take the first step towards an exciting and rewarding career with blithequark! Apply for this job