**Experienced Customer Support Specialist – Hospitality Industry Expertise**

**Location:** USA (Remote) **Job Type:** Full-time **Department:** Customer Success **About arenaflex** arenaflex is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development. **Join arenaflex in Revolutionizing the Hospitality Industry** If you are enthusiastic about hospitality and want to be a part of an innovative and cutting-edge solution, it's time to join us in our mission to revolutionize the industry! arenaflex is seeking an experienced Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the face of arenaflex, providing exceptional customer service and support to our clients. If you have a passion for hospitality and a drive to succeed, we want to hear from you! **Location and Travel Expectations** This position is open to remote candidates who are eligible to work in the United States. If the ideal candidate is based near our Concord, MA office, a hybrid work schedule will be offered. Travel expectations include occasional in-office visits and travel for company events. **Core Responsibilities** * Communicate directly with customers to research, troubleshoot, and assist in ensuring success and resolution. * Assist customers through multiple channels (emails/tickets, live chat, inbound phone calls, & Zoom) to provide timely and effective support. * Ensure the timely resolution of customer issues while maintaining a professional and positive demeanor. * Problem-solve and provide best practices and resolutions to help customers best utilize arenaflex products. * Train new and seasoned arenaflex users by creating and hosting webinars and educational sessions. * Act as a liaison between customers and other arenaflex team members (Tier 2 Support, Account Management, Finance, etc.) for escalated situations, proactively communicating with customers. * Offer product expertise internally to other teammates and departments. * Contribute to the creation and improvement of support documentation. * Develop and maintain a deep understanding of our products/services to provide informed and accurate assistance. * Assist in onboarding and training new Support Specialists, helping them to become effective contributors to the team. * Other related duties as assigned. **Knowledge, Skills, and Abilities Required** * 1-2 years of customer service experience required, with strong communication (written and verbal) and interpersonal skills. * Demonstrated ability to troubleshoot issues and provide effective solutions. * Strong ability to empathize with customers, coupled with resourcefulness, patience, and a drive to ensure customer success. * Comfortable with web-based software tools such as Zendesk, Slack, Guru, Zoom, Salesforce, and Google Suite. * Ability to manage multiple workflows simultaneously while maintaining a positive attitude in a fast-paced environment. * Ability to work efficiently within a team atmosphere and independently, while maintaining a sense of humor. **Preferred Experience** * Experience in the hospitality industry is highly preferred, as it will provide valuable context for customer interactions. * Experience in creating and hosting webinars or educational sessions for users is a plus. **arenaflex Culture and Benefits** arenaflex truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind our success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that arenaflex offers to its employees: * Competitive Medical, Dental, and Vision Insurance: arenaflex provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of. * Company Paid Life Insurance, Short- and Long-Term Disability Plans: arenaflex takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances. * 401(k) with Company Match: arenaflex offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement. * Parental Leave: arenaflex understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security. * Flexible Paid Time Off: arenaflex believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance. * Pet Insurance: arenaflex recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being. **Equal Opportunity Employer** arenaflex is proud to be an equal-opportunity employer, not discriminating based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. arenaflex empowers all team members to realize their full potential. Everyone Valued – Everyone Included **How to Apply** If you are passionate about hospitality and want to be a part of an innovative and cutting-edge solution, apply now to join our team as a Customer Support Specialist! Apply for this job