Experienced Customer Support Specialist – Live Chat and Platform Expert for Veterinary Professionals at arenaflex

Introduction to arenaflex arenaflex is a pioneering force in the animal health industry, dedicated to transforming the way veterinarians purchase the supplies they need to provide top-notch care to America's pets. With a robust eCommerce and mobile platform, arenaflex enables veterinary practices to compare and buy from all their vendors in one convenient place. Our vibrant community of over 17,000 veterinary hospitals, employing tens of thousands of veterinarians, delivers care to millions of animals every year across all 50 states. As a Y Combinator and venture-backed growth stage company, we're on a mission to modernize the $50B+ animal health industry. By joining our team, you'll be part of a dynamic and passionate group of individuals who share a common goal: to help veterinary organizations spend more time giving care and less time shopping and comparing across vendors to supply their practices. About the Position We're seeking an exceptionally talented and passionate Chat Support Associate to join our growing team. As a key member of our support team, you'll play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our community of veterinary professionals, providing timely and effective support through live chats, phone calls, emails, internal discussion boards, and platform demos. If you're a proactive self-starter who thrives in a fast-paced, team environment, we encourage you to apply for this exciting opportunity. Key Responsibilities Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools Collaborate with vendor and industry partners to streamline communication and alerts between systems Help to continuously develop and expand processes in order to streamline support workflows Essential Qualifications 1 year of relevant, customer-facing work experience 2 Year Associate's Degree or 4 Year College Degree Excellent written and verbal communication skills Experience in chat support preferred Patience and compassion when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and one-for-all team mentality and excellent collaboration skills Preferred Qualifications Tech/start-up work experience is a plus but not required Knowledge of intercom and/or experience with other chat platforms is strongly preferred Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our team members grow and develop in their careers. As a Chat Support Associate, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You'll also have access to ongoing training and development programs, designed to help you enhance your skills and knowledge in areas such as customer support, communication, and problem-solving. Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace, where everyone is valued and respected. We're committed to creating a positive and supportive work environment, where our team members can thrive and grow. Our company culture is built on a foundation of transparency, open communication, and collaboration. We believe in empowering our team members to take ownership of their work and make decisions that align with our company values and mission. Compensation, Perks, and Benefits As a full-time member of our team, you'll be eligible for a range of benefits, including: 100% remote work within the USA Medical, Dental, and Vision Insurance Automatic 401k contribution Employee referral program At-home office setup Bi-annual company retreats Open vacation policy Equity Monthly team events Conclusion If you're a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Chat Support Associate, you'll play a critical role in helping us achieve our mission to modernize the animal health industry. Don't miss out on this chance to be part of a dynamic and growing team – apply today! Important Notice to Job Seekers We want to ensure that you're well-informed about a serious matter affecting the job market. Scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. To protect yourself, please note the following: Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you're interested in. Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. Equal Opportunity Employer arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply for this job