Experienced Customer Support Specialist – Live Chat and Platform Expert for Veterinary Professionals at arenaflex

Introduction to arenaflex arenaflex is a pioneering force in the animal health industry, dedicated to transforming the way veterinarians purchase the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining their supply ordering processes. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians, we deliver care to millions of animals every year across all 50 states. As a growing team, we're on a mission to modernize the $50B+ animal health industry, and we're looking for exceptionally talented and passionate individuals to join our ranks. About the Position The Chat Support Associate role at arenaflex is a unique opportunity to engage with our vibrant community of veterinary professionals, supporting them in their critical purchasing decisions and processes through the use of our platform. As a key member of our support team, you will work collaboratively to provide our users with an excellent experience, leveraging live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user, and we're looking for a proactive self-starter who thrives in a fast-paced, team environment. Key Responsibilities Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools Collaborate with vendor and industry partners to streamline communication and alerts between systems Help to continuously develop and expand processes in order to streamline support workflows Essential Qualifications 1 year of relevant, customer-facing work experience 2 Year Associate's Degree or 4 Year College Degree Excellent written and verbal communication skills Experience in chat support preferred Patience and compassion when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and one-for-all team mentality, with excellent collaboration skills Preferred Qualifications Tech/start-up work experience is a plus but not required Knowledge of intercom and/or experience with other chat platforms is strongly preferred Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to providing our team members with opportunities for growth and development. As a Chat Support Associate, you'll have the chance to work with a talented team of professionals, learn about the latest trends and technologies in the animal health industry, and develop your skills in customer support, communication, and problem-solving. We offer a range of training and development programs, including workshops, webinars, and mentorship opportunities, to help you achieve your career goals. Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace, where we value diversity, equity, and inclusion. We're committed to creating a work environment that's free from discrimination, harassment, and retaliation, and where everyone feels welcome and valued. Our team is passionate about making a difference in the lives of animals and the people who care for them, and we're looking for individuals who share our mission and values. We offer a range of perks and benefits, including 100% remote work within the USA, medical, dental, and vision insurance, automatic 401k contribution, and more. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package, including a salary range that's commensurate with experience, as well as a range of perks and benefits, including: 100% remote work within the USA Medical, dental, and vision insurance Automatic 401k contribution Employee referral program At-home office setup Bi-annual company retreats Open vacation policy Equity Monthly team events Conclusion If you're a motivated and compassionate individual who's passionate about delivering exceptional customer support, we encourage you to apply for the Chat Support Associate role at arenaflex. As a member of our team, you'll have the opportunity to make a real difference in the lives of animals and the people who care for them, while developing your skills and advancing your career. Don't miss out on this exciting opportunity to join a dynamic and inclusive team – apply today! Important Notice We want to ensure that all job seekers are aware of the potential for scams in the job market. Please note that arenaflex's job listings are exclusively available on our official careers page, LinkedIn, BuiltIn, and Indeed. Be cautious of other sources claiming to represent us or any organization that you're interested in. Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. It's essential to independently verify the legitimacy of any job postings you come across, and we will never request sensitive personal or financial information from you during the application process. Equal Opportunity Employer arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We're dedicated to providing a work environment free from discrimination, harassment, and retaliation, and we will make every effort to accommodate your needs during the application or interview process. Apply for this job