Experienced Customer Support Specialist – Live Chat and Platform Expertise for Veterinary Professionals at blithequark

Introduction to blithequark Imagine being part of a dynamic team that is revolutionizing the way veterinary professionals purchase supplies for their practices. At blithequark, we are on a mission to modernize the $50B+ animal health industry by providing a cutting-edge eCommerce and mobile platform. Our community of over 17,000 veterinary hospitals, employing tens of thousands of veterinarians, relies on us to deliver care to millions of animals across the United States. As a Y Combinator and venture-backed growth stage company, we are committed to innovation and excellence. We are now seeking an exceptional Chat Support Associate to join our growing team and help us transform the animal health industry. About the Position The Chat Support Associate plays a vital role in ensuring that our vibrant community of veterinary professionals has an exceptional experience on our platform. As a key member of our support team, you will engage with users through live chats, phone calls, emails, internal discussion boards, and platform demos to provide timely and effective support. Your expertise will be crucial in troubleshooting issues, providing proactive account management, and working cross-functionally to evolve our platform. If you are a proactive self-starter who thrives in a fast-paced team environment, we encourage you to apply for this exciting opportunity. Key Responsibilities Respond to user inquiries via live chat, email, and phone in a timely and professional manner Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools Collaborate with vendor and industry partners to streamline communication and alerts between systems Help to continuously develop and expand processes to streamline support workflows Essential Qualifications 1 year of relevant, customer-facing work experience 2 Year Associate's Degree or 4 Year College Degree Excellent written and verbal communication skills Experience in chat support preferred Patience and compassion when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and one-for-all team mentality with excellent collaboration skills Preferred Qualifications Tech/start-up work experience Knowledge of intercom and/or experience with other chat platforms Familiarity with the animal health industry or veterinary profession Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Chat Support Associate, you will have the opportunity to learn and develop new skills, work with a talented team of professionals, and contribute to the evolution of our platform. Our company culture values innovation, collaboration, and continuous learning, providing a dynamic and supportive environment for you to thrive. Work Environment and Company Culture blithequark offers a unique and flexible work environment that allows you to work from anywhere in the USA. Our team is passionate about creating a diverse and inclusive workplace, and we welcome applicants from all backgrounds. We are committed to providing a work environment free from discrimination, harassment, and retaliation, and we strive to create a positive and respectful workplace culture. Compensation, Perks, and Benefits As a full-time Chat Support Associate at blithequark, you can expect a comprehensive compensation package that includes: 100% remote work within the USA Medical, Dental, and Vision Insurance Automatic 401k contribution Employee referral program At-home office setup Bi-annual company retreats Open vacation policy Equity Monthly team events Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for the Chat Support Associate role at blithequark. Join our dynamic team and be part of a revolutionary movement to modernize the animal health industry. Apply now and take the first step towards a rewarding and challenging career with a company that values innovation, collaboration, and customer satisfaction. Important Note: blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. Application Instructions: To apply for this exciting opportunity, please visit our official careers page and submit your application. We look forward to hearing from you! Apply for this job