Experienced Customer Support Specialist – Remote Chat Agent for Vision Care Leader

Welcome to arenaflex arenaflex is a pioneering force in the vision care industry, dedicated to making it simpler, easier, and more accessible for people to get the vision care they need. As a leader in innovative products and services, we have built a legendary culture that puts the customer first, always. With a strong foundation and a commitment to excellence, we continue to develop groundbreaking solutions that make a real difference in people's lives. Our goal is to empower individuals to take control of their vision care, and we are looking for talented and passionate individuals to join our team. Why Join arenaflex? At arenaflex, we believe in empowering our people to solve problems without having to ask permission. This approach has led to exceptional customer satisfaction scores and employee engagement numbers. Our rockstar agents have a reputation for going above and beyond to WOW our customers, and we are looking for like-minded individuals to join our team. As a Chat Support Specialist, you will be part of a dynamic and fast-paced environment where no two days are the same. If you are passionate about delivering top-notch customer service and are looking for a challenging and rewarding role, we encourage you to apply. Job Overview We are seeking an experienced Chat Support Specialist to join our team. As a Chat Support Specialist, you will be responsible for answering incoming chats, consulting customers on enhancing the value of their contact lens purchase, and providing top-notch customer service in a fast-paced environment. You will work remotely from approved states, with a private, dedicated workspace and reliable internet connection. If you have a passion for customer service, excellent communication skills, and a positive, driven mentality, we encourage you to apply. Key Responsibilities: Answer 2-3 incoming chats using our LiveEngage platform, providing timely and effective solutions to customer inquiries Consult customers on enhancing the value of their contact lens purchase, identifying opportunities to upsell and cross-sell products Proactively communicate and engage with your manager and team members to ensure success in a virtual work environment, including one-on-one meetings, team meetings, and team chats Provide top-notch customer service, resolving problems in a way that creates a positive customer experience and empowering customers to make informed decisions Maintain high performance metrics, including revenue per call, quality, availability, and dependability, and continuously strive to improve performance Live our company values: Big Hearted, Unconventional, Tenacious, Better Together, and demonstrate a commitment to excellence in every interaction Essential Qualifications: High school diploma or equivalent experience 2-3 years minimum customer service experience, with a proven track record of delivering exceptional customer service Great typing skills (at least 40 words per minute) and technical proficiency, with the ability to navigate multiple software systems Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better, and a private, dedicated workspace Positive, driven, and solution-oriented mentality, with a passion for customer service and a commitment to excellence Ability to show up to work on time and work your scheduled shift, with a strong work ethic and a willingness to learn and grow Preferred Qualifications: Previous experience working in a remote or virtual environment, with a proven ability to work independently and as part of a team Experience working in the vision care industry, with a strong understanding of contact lenses and other vision care products Bi-lingual or multi-lingual skills, with the ability to communicate effectively with customers from diverse backgrounds Experience working with LiveEngage or other chat platforms, with a strong understanding of chat software and technology Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. We offer regular training and coaching, bi-annual performance reviews, and opportunities for advancement and professional growth. Our leaders are dedicated to fostering growth and empowering employees to take ownership of their development. If you are looking for a challenging and rewarding role with opportunities for growth and development, we encourage you to apply. Work Environment and Company Culture arenaflex is a dynamic and fast-paced work environment that is committed to excellence and customer satisfaction. We value diversity and inclusion, and we are an equal opportunity employer. Our company culture is built on our values: Big Hearted, Unconventional, Tenacious, Better Together. We believe in empowering our employees to make a difference and providing a safe, respectful, and inclusive work environment. If you are looking for a company that values its employees and is committed to making a positive impact, we encourage you to apply. Compensation and Benefits We offer a competitive compensation package, including a starting base pay of $15.00 per hour, plus bonus potential of up to $6/hr. We also offer amazing medical, dental, and vision coverage, 401(k) match, free eye exams for your immediate family and dependents, and deep discounts on contact lenses, glasses lenses, and glasses frames. Our benefits package is designed to support the well-being and success of our employees, and we are committed to providing a positive and supportive work environment. Conclusion If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for our Chat Support Specialist position. At arenaflex, we are committed to excellence and customer satisfaction, and we are looking for talented and passionate individuals to join our team. With a competitive compensation package, opportunities for growth and development, and a dynamic and fast-paced work environment, this is an opportunity you won't want to miss. Apply today to become a part of our amazing company and culture! Apply for this job