**Experienced Customer Support Specialist – Remote Opportunity at blithequark**

Are you a customer-focused individual with exceptional communication skills and a passion for delivering top-notch support? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a national leader in filing service of legal documents, as an Experienced Customer Support Specialist. **About blithequark** blithequark is proud to be a pioneer in the legal document filing industry, with over 30 years of experience and a reputation for innovation and excellence. Our team of 350 professionals operates from multiple offices across the United States, with our headquarters and home base in Seattle. We're committed to advancing our technology and business processes to stay ahead of the competition and provide the best possible experience for our customers. **Job Overview** As an Experienced Customer Support Specialist at blithequark, you'll play a critical role in delivering exceptional customer service and support to our clients. You'll be responsible for addressing and resolving customer inquiries and issues, providing timely updates, and ensuring seamless communication between our teams. This role requires a unique blend of technical skills, diplomacy, and problem-solving abilities, making it an exciting opportunity for those who thrive in fast-paced environments. **Key Responsibilities** * Respond to customer support tickets, including answering questions and resolving issues related to existing orders * Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online * Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field * Document issues in Confluence * Visit court dockets for information on case filing and occasionally pull filed papers * Perform other job-related duties as assigned **Qualifications** * High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone * Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred * Document manipulation experience * Ability to read, write, and speak English * Ability to transcribe information, review an order, investigate issues, and implement solutions * Ability to perform repetitive tasks with accuracy * Ability to maintain a high level of work product in often stressful situations * Ability to anticipate issues and circumvent them * Ability to implement new processes and changes and improve performance * Typing speed of at least 55 wpm **Why Join blithequark?** At blithequark, we believe that our employees are the driving force behind our success. That's why we offer a comprehensive benefits package, including: * Health, Dental, Vision insurance * 401(k) * Disability insurance * Employee assistance program * Paid time off * Referral program * Pay: $12.00 per hour **Work Environment and Culture** As a remote employee, you'll have the flexibility to work from anywhere in Puerto Rico, with the freedom to create your own schedule and work environment. Our company culture is built on collaboration, innovation, and a passion for delivering exceptional customer service. We're committed to providing ongoing training and development opportunities to help you grow and succeed in your career. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering top-notch support, we invite you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, through our website. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Benefits and Perks At blithequark, we're committed to providing our employees with a comprehensive benefits package and a range of perks to support their well-being and success. * Health, Dental, Vision Insurance We offer a range of health insurance options to ensure that our employees have access to quality medical care. * 401(k) Plan Our 401(k) plan provides a tax-advantaged way for our employees to save for their retirement. * Disability Insurance We offer disability insurance to provide financial protection in the event of illness or injury. * Employee Assistance Program Our employee assistance program provides confidential support and resources to help our employees manage work-life balance and personal challenges. * Paid Time Off We offer paid time off to ensure that our employees have time to relax, recharge, and pursue their interests. * Referral Program Our referral program rewards our employees for referring friends and family to join our team. * Pay: $12.00 per hour We offer a competitive hourly rate to ensure that our employees are fairly compensated for their work. Work Environment and Culture At blithequark, we're committed to creating a work environment that's collaborative, innovative, and supportive. We believe that our employees are the driving force behind our success, and we're dedicated to providing them with the resources and opportunities they need to grow and succeed. * Remote Work Opportunities We offer remote work opportunities to ensure that our employees have the flexibility to work from anywhere. * Flexible Scheduling We offer flexible scheduling to ensure that our employees have the freedom to create their own schedule and work environment. * Ongoing Training and Development We offer ongoing training and development opportunities to help our employees grow and succeed in their careers. * Collaborative Team Environment We foster a collaborative team environment that encourages open communication, creativity, and innovation. * Passion for Customer Service We're passionate about delivering exceptional customer service and support, and we're committed to providing our employees with the resources and training they need to succeed in this area. How to Apply If you're a motivated and customer-focused individual with a passion for delivering top-notch support, we invite you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, through our website. Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Contact Us If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job