**Experienced Customer Support Specialist – Remote Opportunity at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are ever the same? Look no further than blithequark, the national leader in filing service of legal documents. We're on a mission to revolutionize the industry with cutting-edge technology and innovative business processes, and we need talented individuals like you to join our team. As a Customer Support Specialist at blithequark, you'll be the face of our company, providing top-notch support to our customers and ensuring their needs are met with speed and accuracy. You'll work closely with our teams to resolve issues, provide information, and update customers on the status of their orders. If you're a team player with excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences, we want to hear from you. **About blithequark** blithequark is a dynamic and growing company with a rich history of innovation and excellence. With over 30 years of experience in the filing service industry, we've established ourselves as a leader in our field. Our team of 350 professionals is spread across the country, with offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more. Our headquarters is located in Seattle, where we continue to push the boundaries of what's possible in our industry. At blithequark, we're committed to advancing our technology and business processes to stay ahead of the competition. We believe in empowering our employees to grow and develop their skills, and we offer a range of benefits and opportunities to support their success. If you're looking for a challenging and rewarding career with a company that values its employees, we invite you to join our team. **Job Overview** As a Customer Support Specialist at blithequark, you'll be responsible for providing exceptional support to our customers, resolving issues, and ensuring their needs are met with speed and accuracy. Your primary responsibilities will include: * Responding to customer support tickets, including answering questions and resolving issues related to existing orders * Managing high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online * Responding to emails and addressing questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field * Documenting issues in Confluence * Visiting court dockets for information on case filing and occasionally pulling filed papers * Performing other job-related duties as assigned **Key Responsibilities** * Respond to customer support tickets, including answering questions and resolving issues related to existing orders * Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online * Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field * Document issues in Confluence * Visit court dockets for information on case filing and occasionally pull filed papers * Perform other job-related duties as assigned **Qualifications** * High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone * Technology-driven; experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred * Document manipulation experience * Ability to read, write, and speak English * Ability to transcribe information, review an order, investigate issues, and implement solutions * Ability to perform repetitive tasks with accuracy * Ability to maintain a high level of work product in often stressful situations * Ability to anticipate issues and circumvent them * Ability to implement new processes and changes and improve performance * Typing speed of at least 55 wpm **What We Offer** At blithequark, we're committed to supporting the success of our employees. We offer a range of benefits and opportunities to help you grow and develop your skills, including: * Health, dental, and vision insurance * 401(k) plan * Disability insurance * Employee assistance program * Paid time off * Referral program * Starting pay: $12.00 per hour * 100% remote work opportunity, located anywhere in Puerto Rico **Schedule** This is a full-time position, Monday through Friday. We're looking for someone who is available to work a standard schedule and is able to commit to our team's goals and objectives. **How to Apply** If you're a motivated and customer-focused professional with a passion for delivering exceptional support experiences, we want to hear from you. Apply today to join our team at blithequark and take the first step towards a rewarding and challenging career. Apply Job! Apply for this job