**Experienced Customer Support Specialist (Remote) – Pet Products and Services**

At Chewy, we're on a mission to revolutionize the way pet parents shop for their furry friends. As a Customer Support Specialist working remotely, you'll play a vital role in ensuring our customers have an exceptional experience with Chewy products and services. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! **About Chewy** As a leading online retailer for pet products, Chewy is committed to providing pet parents with a convenient and reliable shopping experience. With a wide range of high-quality products and a customer-centric approach, Chewy has become a trusted name in the pet industry. Our company culture is built on a foundation of innovation, integrity, and a passion for the well-being of pets and their owners. **Key Responsibilities** As a Customer Support Specialist, you'll be responsible for: * Providing exceptional customer support through various channels, including phone, email, and chat, to ensure our customers have a seamless experience with Chewy products and services. * Addressing customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. * Collaborating with cross-functional teams to escalate and resolve complex problems, ensuring that our customers receive timely and accurate solutions. * Staying updated on product knowledge and company policies to provide accurate information to customers, ensuring that our customers have a comprehensive understanding of our products and services. * Documenting customer interactions and feedback to contribute to continuous improvement, helping us to refine our processes and deliver even better service to our customers. **Essential Qualifications** To succeed in this role, you'll need: * Proven experience in customer support or a related field, with a minimum of 2 years of experience in a customer-facing role. * Excellent communication skills, both written and verbal, with the ability to empathize with customers and provide solutions effectively. * Strong problem-solving and critical-thinking skills, with the ability to navigate complex issues and find effective solutions. * Tech-savvy with the ability to navigate various systems and platforms, including remote communication tools. * Remote work experience and proficiency in remote communication tools, with the ability to work independently and as part of a virtual team. **Preferred Qualifications** While not essential, the following qualifications would be beneficial: * Deep understanding of customer service principles and practices, with a focus on delivering exceptional customer experiences. * Familiarity with Chewy products and services, with a passion for learning and staying up-to-date on our offerings. * Adaptability to a fast-paced and evolving work environment, with the ability to multitask and prioritize workload effectively. * Ability to work in a virtual team environment, with strong communication and collaboration skills. **Benefits** As a Customer Support Specialist at Chewy, you'll enjoy a range of benefits, including: * Competitive salary and performance-based incentives, with opportunities for professional growth and advancement. * Comprehensive health, dental, and vision insurance plans, ensuring that you and your loved ones have access to quality healthcare. * 401(k) retirement savings plan with company matching, helping you to build a secure financial future. * Generous paid time off and holidays, allowing you to recharge and enjoy quality time with family and friends. * Opportunities for professional development and advancement, with a focus on continuous learning and growth. **Why Join Chewy?** At Chewy, we foster a collaborative and inclusive work environment where every team member contribution is valued. Joining Chewy means being part of a company that prioritizes customer satisfaction, employee well-being, and continuous growth. Embrace the opportunity to work with a passionate team dedicated to delivering exceptional service and making a difference in the lives of pets and their owners. **How to Apply** If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! To apply for the Customer Support Specialist position at Chewy, please visit Chewy Careers and submit your application today. Apply for this job