**Experienced Customer Support Specialist – Vacation Rental Industry Expert**
At arenaflex, we're revolutionizing the vacation rental industry with our innovative software, empowering property owners and managers to efficiently manage and market their rental businesses online. As a fast-growing company with over 300 international team members from more than 50 different nationalities, we're on the lookout for a highly skilled Customer Support Specialist to join our fully remote LATAM team. **About arenaflex** arenaflex is more than just a startup – we're a dynamic and growing company that's leading the way in the vacation rental industry. With a strong focus on innovation and customer satisfaction, we've raised $30M to fuel our growth and expansion. Our platform is designed to make it easy for property owners and managers to set up and manage their own accommodation websites, and we're committed to providing the best possible support to our customers. **The Role** As a Customer Support Specialist at arenaflex, you'll be the go-to expert for our customers, providing technical support and guidance on how to get the most out of our software. You'll be responsible for: * Providing technical support to customers via email, phone, or chat * Troubleshooting complex technical issues related to the arenaflex software * Collaborating with our development team to resolve customer issues * Identifying and documenting bugs or issues in the arenaflex software * Developing technical documentation for internal and external use * Ensuring customer satisfaction and timely issue resolution **Key Responsibilities** * Respond to customer support requests in a timely and professional manner * Troubleshoot complex technical issues and provide solutions to customers * Collaborate with the development team to resolve customer issues and improve the arenaflex software * Identify and document bugs or issues in the arenaflex software * Develop technical documentation for internal and external use * Ensure customer satisfaction and timely issue resolution **What Makes You a Great Fit?** * At least 2 years of experience in technical customer support or a similar role * Strong verbal and written communication skills in English * Excellent troubleshooting skills and ability to diagnose complex technical issues * Ability to work independently and manage multiple priorities in a fast-paced environment * Experience with CRM and customer support software such as Zendesk, Intercom, or Freshdesk * Experience with cloud-based software and platforms such as AWS, Azure, or Google Cloud is a plus! * Experience in the travel or hospitality industry is a plus! **What We Offer** * The freedom to work from home and enjoy a flexible work-life balance * Salary in EUR/USD and a competitive compensation package * Expense coverage for computers and gadgets to ensure you have the right tools for the job * A dynamic and international team with a contagious energy and passion for what we do * Opportunities for growth and development in a rapidly expanding company * A fun and supportive work environment with virtual team activities and a dash of fun * Travel to our yearly team-building events at company expense * A referral program that offers paid compensation for successful referrals * A chance to make a real impact in the vacation rental industry and help us empower property owners and managers worldwide **Why Join arenaflex?** * You'll be part of a growing, dynamic company with a truly international team * You'll have the opportunity to work with a cutting-edge software and make a real impact in the vacation rental industry * You'll enjoy a flexible work-life balance and the freedom to work from home * You'll have access to a range of benefits and perks, including expense coverage for computers and gadgets, travel to team-building events, and a referral program * You'll be part of a company that celebrates diversity and is committed to creating a workplace where everyone feels heard and valued **How to Apply** If you're a highly skilled technical customer support specialist with a passion for helping customers and solving complex technical issues, we want to hear from you. Please submit your application and CV in English to [insert contact information]. We can't wait to hear from you and explore how you can join our team at arenaflex. **About arenaflex's Culture** At arenaflex, we're proud to be a company that celebrates diversity and is committed to creating a workplace where everyone feels heard and valued. We believe that our team members are the key to our success, and we're committed to providing a supportive and inclusive work environment that allows everyone to thrive. **arenaflex's Benefits** * Flexible work-life balance and the freedom to work from home * Competitive salary in EUR/USD and a range of benefits and perks * Expense coverage for computers and gadgets to ensure you have the right tools for the job * Opportunities for growth and development in a rapidly expanding company * A fun and supportive work environment with virtual team activities and a dash of fun * Travel to our yearly team-building events at company expense * A referral program that offers paid compensation for successful referrals * A chance to make a real impact in the vacation rental industry and help us empower property owners and managers worldwide **arenaflex's Values** * Innovation: We're committed to innovation and pushing the boundaries of what's possible in the vacation rental industry. * Customer satisfaction: We're dedicated to providing the best possible support to our customers and ensuring their satisfaction. * Diversity and inclusion: We celebrate diversity and are committed to creating a workplace where everyone feels heard and valued. * Collaboration: We believe that collaboration and teamwork are key to our success, and we're committed to working together to achieve our goals. * Growth and development: We're committed to providing opportunities for growth and development in a rapidly expanding company. 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