Experienced Data Entry and Customer Service Representative for Remote Work Opportunities at arenaflex – Utilizing Technical Skills for Exceptional Patient Care and Information Management

Introduction to arenaflex and the Industry arenaflex is a leading organization in the healthcare and retail industry, committed to providing exceptional services to its customers and patients. With a strong legacy of caring for communities, arenaflex is dedicated to making a positive impact on people's lives through better health. As a remote data entry and customer service representative, you will play a vital role in ensuring the smooth operation of our patient care services, handling high-volume customer requests, and maintaining accurate records. Job Overview We are seeking a highly skilled and motivated individual to join our team as a Data Entry and Customer Service Representative. As a key member of our team, you will be responsible for performing data entry tasks, handling customer inquiries, and providing support to our pharmacists and other staff members. This is a full-time remote work opportunity, offering a competitive salary of $27-$35 per hour. Key Responsibilities Utilize arenaflex's data entry techniques and rules to process new patient enrollments and enter information into the appropriate system. Handle patient medication requests within HIPAA guidelines and enter refill orders for processing. Investigate to acquire missing prescription information and interpret clinical abbreviations (SIG codes). Resolve data entry issues related to exceptions and handle correspondence with patients, including inbound calls, chats, and messages. Settle third-party rejections by inspecting, gathering information, making corrections, and resubmitting for processing according to individual plan requirements. Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve third-party rejections. Provide support to pharmacists, both those in the office and those in different locations, and identify and communicate issues to senior-level staff as appropriate. Essential Qualifications High School Diploma or GED. Basic level computer skills, including starting and shutting down a computer, using a mouse to point and click, starting and closing programs, switching between applications, saving files, printing reports, and accessing information online. Basic web browser skills, including opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating back/forward/stop buttons, and filling out forms online. Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents). Ability to communicate effectively in writing and verbally. Must be at least 18 years old. Preferred Qualifications At least one year of pharmacy technician experience in a retail or call center environment. At least one and a half years of experience as a pharmacy technician with a certificate/registration by the state as granted by the state Board of Pharmacy or nationally recognized certification organization. Experience providing customer service to internal and external customers, including meeting quality standards for services and assessment of customer satisfaction. Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents). Fluency in Spanish and English. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Data Entry and Customer Service Representative, you will have the opportunity to develop your technical skills, learn about the healthcare industry, and advance your career in a dynamic and supportive environment. You will also have access to training and development programs, mentorship, and opportunities for advancement within the company. Work Environment and Company Culture arenaflex is a company that values diversity, equity, and inclusion. We are committed to creating a work environment that is welcoming, inclusive, and respectful of all employees. As a remote worker, you will be part of a virtual team that is collaborative, supportive, and dedicated to delivering exceptional results. You will have the opportunity to work with a talented team of professionals who are passionate about making a positive impact on people's lives. Compensation, Perks, and Benefits arenaflex offers a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. As a remote worker, you will also have the flexibility to work from the comfort of your own home, with the opportunity to create a schedule that works best for you. You will also have access to a range of perks and benefits, including professional development opportunities, employee recognition programs, and a comprehensive employee assistance program. Conclusion If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity. As a Data Entry and Customer Service Representative at arenaflex, you will have the chance to make a positive impact on people's lives, develop your skills and career, and be part of a dynamic and supportive team. Don't miss out on this opportunity to join a leading organization in the healthcare and retail industry – apply today! inspace Apply for this job