Experienced Data Entry and Customer Support Specialist – Full-Time Opportunity with blithequark in Ohio, USA

Introduction to blithequark blithequark is a leading global provider of news and business information, delivering content to consumers and organizations worldwide across various formats, including print, digital, mobile, and live events. With a legacy of over 130 years, blithequark has established itself as a trusted source of high-quality content, boasting one of the world's largest news-gathering operations. Our portfolio includes renowned publications and products such as The Wall Street Journal, Barron's, MarketWatch, and more. About the Role We are seeking a highly skilled and motivated Data Entry and Customer Support Specialist to join our team in Ohio, USA. As a key member of our Single Copy Sales (SCS) Allocation Support team, you will play a vital role in supporting the distribution and billing of our publications to Discount, Retail, and Convenience accounts. This position involves both inbound and outbound customer service interactions, requiring excellent communication and problem-solving skills. Key Responsibilities: Manage account creation and maintenance for various print offices, ensuring accuracy and attention to detail. Direct record supply management and bring section back, utilizing our Lattice Single Copy System and other course and business systems. Handle inbound and outbound customer interactions via email and telephone, providing exceptional customer service and support. Assist customers with questions regarding supply, returns, and research related to billing inquiries, resolving issues promptly and efficiently. Collaborate with Sales and Production administrators to support print focus dispatch and routing plans changes, ensuring seamless execution. Assist with all aspects of the customer invoice process, demonstrating meticulous attention to detail and meeting strict deadlines. Requirements and Qualifications To succeed in this role, you should possess: Years of general office experience, with prior customer service experience preferred. Solid written and verbal communication skills, with attention to detail and strong organizational abilities. Proficiency in MS Word and Excel, with the ability to maintain complex accounting spreadsheets. The capacity to manage multiple tasks, prioritize responsibilities, and adapt to a varying daily workload. Willingness to work a standard 9:00 am to 5:00 pm schedule, with flexibility to ensure coverage as needed. A Bachelor's Degree in a relevant field, demonstrating a strong foundation in business, communications, or a related discipline. Preferred Qualifications: Experience in data entry, customer service, or a related field, with a proven track record of success. Knowledge of the Lattice Single Copy System or similar software, with the ability to quickly learn and adapt to new systems. Strong analytical and problem-solving skills, with the ability to resolve complex customer issues and improve processes. Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Data Entry and Customer Support Specialist, you will have access to: Comprehensive training programs, designed to enhance your skills and knowledge in data entry, customer service, and related areas. Opportunities for career advancement, with a focus on promoting from within and developing our employees' careers. A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional results. Work Environment and Company Culture blithequark is dedicated to creating a positive and inclusive work environment, where our employees can thrive and grow. We offer: A comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement plans and paid time off. A flexible and supportive work environment, with opportunities for remote work and flexible scheduling. A culture of innovation and collaboration, with a focus on delivering high-quality products and services to our customers. Compensation and Benefits We offer a competitive salary of $32 per hour, with opportunities for growth and advancement. Our benefits package includes: Complete medical, dental, and vision coverage, with flexible spending accounts and health savings options. Retirement plans, including 401(k) matching and pension plans. Paid time off, including vacation days, sick leave, and holidays. Education benefits, including tuition reimbursement and professional development opportunities. Employee discounts and perks, including access to our products and services at a discounted rate. Conclusion If you are a motivated and detail-oriented individual with a passion for customer service and data entry, we encourage you to apply for this exciting opportunity with blithequark. As a Data Entry and Customer Support Specialist, you will play a vital role in supporting our business operations and delivering exceptional results to our customers. Join our team today and take the first step towards a rewarding and challenging career with a leading global provider of news and business information. Apply now and discover the opportunities and benefits that await you at blithequark! Apply for this job