**Experienced Data Entry Specialist – Remote Operations Agent**

**Join arenaflex, a leading airline, in its mission to connect people to what's important in their lives through friendly, reliable, and affordable air travel. As an Operations Agent - MSP, you will be part of a dynamic team that provides exceptional customer service to our clients, ensuring a seamless travel experience.** **About arenaflex** arenaflex is a private airline that has been a leader in the industry for decades. We are committed to providing our representatives with a stable work environment, equal opportunities for growth and self-awareness, and a culture that empowers innovation and development. Our goal is to mirror the communities we serve, and we welcome candidates with diverse perspectives, backgrounds, and experiences. **Job Responsibilities** As an Operations Agent - MSP, you will be responsible for providing exceptional customer service to our clients, handling various tasks, and working in a dynamic, fast-paced environment. Your key responsibilities will include: * **Client Service Specialist**: Offer friendly support to and maintain positive relationships with all internal and external clients. * **Ground Activities**: Work in a helpful spirit to ensure the success of our organization. * **Client Support**: Provide excellent customer service to individuals wanting to travel, use freight or baggage services by addressing their needs. * **Tagging and Registration**: Handle all aspects of tagging and registration by working an automated retail location system, boarding, baggage services, reservations, and resolving related issues and complaints. * **Cash Handling**: Handle cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets. Calculate charges, make change, and balance daily transactions. * **Baggage and Freight**: Inspect baggage and freight. Answer phone calls to provide information to guests, page clients, resolve issues or complaints, and assist on a case-by-case basis. * **Load Planning**: Handle exchanges necessary to load the plane in a convenient and efficient manner. * **Client Resolution**: Manage misused clients due to oversells, delayed or canceled flights, lost, delayed, or damaged baggage. Resolve such issues quickly and within rules established by the organization. * **Information and Communication**: Provide current and accurate information, schedules, reservations, flight arrival/departure information, and answer general inquiries from clients and other guests to the airport. * **Reporting**: Complete forms and reports as required by the organization. * **Writing**: Write anomaly and complaint reports as needed. * **Additional Responsibilities**: Perform other work duties as directed by Representative's Chiefs. **Requirements** To be successful in this role, you should have: * **Data Entry Skills**: The ability to type and use a computer keyboard with sufficient speed to meet the needs of the job. * **Analytical and Problem-Solving Skills**: The ability to understand reports, follow directions, learn, and comprehend tagging techniques, rules, and guidelines. * **Communication and Interpersonal Skills**: The ability to work with others as part of a team, meet the public, and work under stressful circumstances. * **Adaptability and Flexibility**: The ability to agreeably complete the Client Service Specialist training program with an 80% or higher average and an assessment period. * **Crisis Management**: The ability to handle crises as needed. * **Time Management**: The ability to work under close time requirements to achieve quick turnaround of planes. * **Appearance and Grooming**: The ability to give a well-groomed appearance in understanding the Ground Activities Worker Handbook and Work Arrangement. * **Physical Abilities**: The ability to perform all job duties within a confined space. * **Verbal Communication**: The ability to communicate verbally by phone, in person, and on public address systems effectively. * **Written and Oral Communication**: The ability to write and communicate effectively in writing and orally. * **Multitasking**: The ability to multitask and prioritize tasks effectively. **Education and Experience** * **Education**: No formal education requirement. * **Experience**: No experience necessary. * **Certifications and Licenses**: The ability to obtain a SIDA identification and meet all local airport requirements. May be required by Station Initiative to obtain a Customs Seal and meet all requirements to work international flights. **Physical Demands** * **Lifting and Carrying**: The ability to lift and move objects up to 70 pounds consistently and frequently lift or move loads of 40 to 50 pounds onto raised surfaces. * **Standing and Walking**: The ability to stand and walk consistently and for extended periods. * **Climbing and Stooping**: The ability to climb, bend, and stoop consistently and for extended periods. * **Wearing Protective Gear**: The ability to wear approved garments. **Other Requirements** * **U.S. Citizenship or Work Authorization**: The ability to be a U.S. citizen or have authorization to work in the U.S. as defined by the Immigration Reform and Control Act of 1986. * **Age**: The ability to be at least 18 years old. * **Organization Participation**: The ability to follow organization participation norms as depicted in established rules. * **Shift Work and Overtime**: The ability to work shift work and overtime as needed. **Benefits** As an Operations Agent - MSP, you will enjoy a range of benefits, including: * **Free Flights**: Free flights on any open seat on every Southwest flight (for you and your qualified dependents). * **Retirement Plan**: arenaflex will assist with financing your Retirement Investment funds Plan with organization commitments up to 9.3% of your qualified earnings. * **Profit Sharing**: Potential for yearly Profit Sharing commitment in the Southwest Retirement Reserve funds Plan - when arenaflex benefits, you profit. * **Health Insurance**: Competitive medical coverage for yourself and your qualified dependents (including pets). * **Wellness Plan**: arenaflex offers wellness plan inclusion choices that begin from the absolute first day of work. You will have 30 days to choose and sign up for your wellness plan with inclusion retroactively accessible to your most memorable day of business. **How to Apply** If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about this role and to submit your application. Apply for this job