Experienced Deputy Refugee Processing Business Manager – Remote Work Opportunity for a High-Impact Role in Refugee Case Processing Operations

About Cherokee Nation Systems Solutions (CNSS) Cherokee Nation Systems Solutions (CNSS) is a trusted partner for more than 60 federal clients, and as a division of Cherokee Federal, we are committed to building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. Our team is dedicated to making a meaningful difference in the lives of refugees and asylum seekers, and we are seeking an experienced Deputy Refugee Processing Business Manager to join our team in Washington, D.C. Job Summary We are seeking an experienced Deputy Refugee Processing Business Manager to support the Refugee Processing Business Manager and play a crucial role in supervising and managing refugee case processing operations. This is a high-impact role that requires a strong and diverse skillset in relevant areas to drive success. As a Deputy Refugee Processing Business Manager, you will be responsible for supervising refugee case processing operations, innovating in close cooperation with Data Analytics and software subject matter experts to identify efficiencies/automation that will increase efficiency and productivity of case processing staff, and serving as a subject matter expert in refugee processing procedures. Key Responsibilities Works under the direction of the Refugee Processing Business Manager to support the overall mission for overseas and domestic components of the US Refugee Admissions Program. Helps ensure that the RPC and RSC SOPs are aligned with Department of State policy and business rules. Supervises refugee case processing operations. Ensures staff is cross-trained to avoid processing backlog during workload fluctuations. Innovates in close cooperation with Data Analytics and software subject matter experts to identify efficiencies/automation that will increase efficiency and productivity of case processing staff. Supervises training, change management, and business analysts who support RSC caseworkers across the world in implement PRM policy and RPC system and processing requirements. Subject matter expert in refugee processing procedures. Familiar with refugee administration including report generation techniques, associated statistical methods, congressional inquiries, and help desk procedures. Reviews and analyzes reports, records, and directives, and confers with supervisors to obtain data required for planning refugee operations activities, such as new commitments, status of work in progress, and problems encountered. Assigns or delegates responsibility for specified work or functional activities and disseminates policy. Gives work directions, resolves problems, prepares schedules, and sets deadlines to ensure timely completion of work. Coordinates Refugee Operations activities with START software team, User Acceptance Testing, systems design, and prototype reviews to provide the user perspective in START system development and troubleshooting defects. Helps evaluate current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices. Establishes standards for functions that are in accord with the contractor's quality control and configuration management programs, ensures that they are understood, and evaluates employee performance. Reviews or spot checks the work of employees and is available to provide advice and assistance as needed. May initiate or authorize employee hire, promotion, discharge, or transfer. Expertise on START system from the end-user perspective and expert on all RPC and RSC case processing guidance. Serves as "go to" subject matter expert on USRAP. Understands refugee case processing data and assists RPC leadership and PRM colleagues to make data-based decisions regarding policy and to manage the USRAP case processing pipeline. Requirements To be considered for this role, you must have: A Bachelor's degree from an accredited university or college, or the equivalent combination of education, technical training, or work experience. Minimum of (5) years of progressive management experience. At least five years of hands-on experience in work similar to that being supervised. Ability to prepare management, business, technical, and personnel reports, reviews, and documents for internal and external use. Excellent verbal and written communication skills. Experience with refugee processing gained from DHS, Department of State/PRM, Department of State/PRM/RPC, DHS/Office of Refugee Resettlement, or USRAP partner employment highly desired. Preferred Qualifications We are looking for candidates with the following preferred qualifications: Active Secret or Top Secret//SCI clearance or the ability to obtain a Secret or Top Secret//SCI clearance. Experience with START system and refugee case processing data. Knowledge of refugee administration, including report generation techniques, associated statistical methods, congressional inquiries, and help desk procedures. Experience with training, change management, and business analysts who support RSC caseworkers across the world in implement PRM policy and RPC system and processing requirements. What We Offer We offer a competitive salary, full-time benefits, including Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice. We are a military-friendly employer and encourage veterans and active military transitioning to civilian status to apply. Why Join Our Team? At Cherokee Nation Systems Solutions (CNSS), we are committed to making a meaningful difference in the lives of refugees and asylum seekers. We offer a dynamic and supportive work environment, opportunities for career growth and development, and a chance to work with a talented and dedicated team. If you have the skills and passion we're looking for, please submit your application today. How to Apply To apply for this role, please visit our website at . We look forward to hearing from you! Equal Opportunity Employer Cherokee Federal is an equal opportunity employer. Please visit our website at for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request. Apply for this job