Experienced Digital Product Manager – Conversational AI and Live Chat Support Expert for Innovative Customer Experience Development at arenaflex

Introduction to arenaflex and the Industry arenaflex is a pioneering force in the financial services sector, leveraging cutting-edge technology to deliver exceptional customer experiences. Our Talk Abilities group is at the forefront of this innovation, harnessing the power of artificial intelligence to proactively engage with our cardmembers and provide hyper-customized experiences. As a leader in the industry, we are committed to fostering a culture of inclusivity, diversity, and excellence, where our employees can thrive and grow. Job Overview We are seeking a highly skilled and experienced Digital Product Manager to join our Automation Development team, focusing on the development and implementation of advanced live chat automation capabilities. As a vital member of our team, you will collaborate with cross-functional stakeholders, including product managers, data scientists, engineers, and business partners, to shape our conversational AI customer servicing products. Your expertise will be instrumental in driving the growth and success of our digital product offerings, ensuring that we continue to deliver world-class experiences to our customers. Key Responsibilities Lead the acquisition and integration of continuous product discovery efforts, defining product requirements that unlock opportunities to enhance the customer experience Leverage customer insights, conversational analytics, industry knowledge, and technical expertise to analyze the performance of existing solutions and develop future capabilities Collaborate with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term improvements with long-term investments Partner with the core product team to define customer stories, guide product definition, and build comprehensive acceptance criteria, identifying and addressing any need for additional research to inform future feature design Lead customer testing and post-launch sustainment analysis of automation, identifying areas for improvement and optimizing the experience Analyze performance metrics that indicate the health of the product, developing clear data-informed product recommendations accordingly Maintain and refine the product portfolio, mapping customer stories to the needs of the end-user while prioritizing business value Support the definition and creation of the product strategy, roadmap, release plan, and overall customer experience Essential Qualifications To be successful in this role, you will need: A Bachelor's degree in Business, Computer Science, Engineering, or a related field A passion for understanding how things work and the ability to apply that knowledge to create connections and identify opportunities with an entrepreneurial mindset and bias towards action Excitement for exceptional products and services, with the ability to empathize with customers and articulate product functionality Proven experience as a self-starter, with the ability to manage multiple priorities and tasks Strong written and verbal communication skills, demonstrated by your ability to convey complex details with brevity and clarity A forward-looking "growth mindset" with a focus on innovation trends and emerging industry/space best practices Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience working in a fast-paced, dynamic environment, with a proven track record of delivering results in a rapidly changing landscape Knowledge of conversational AI, live chat support, and digital product development, with a deep understanding of the technologies and trends shaping the industry Experience working with cross-functional teams, including product managers, engineers, data scientists, and business partners, with a strong ability to collaborate and influence stakeholders A strong understanding of customer experience principles, with a focus on delivering exceptional outcomes and driving business growth Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Strategic thinking : the ability to develop and implement strategic plans, aligning with the company's overall vision and goals Communication : excellent written and verbal communication skills, with the ability to convey complex ideas and negotiate with stakeholders Collaboration : a strong ability to work with cross-functional teams, including product managers, engineers, data scientists, and business partners Problem-solving : a proven ability to analyze complex problems, identify solutions, and drive results Adaptability : a flexible and adaptable approach, with the ability to navigate ambiguity and change Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Digital Product Manager, you will have access to a range of career growth opportunities, including: Professional development : ongoing training and development programs, designed to enhance your skills and knowledge Mentorship : opportunities to work with experienced professionals, who can provide guidance and support Cross-functional collaboration : the chance to work with diverse teams, including product managers, engineers, data scientists, and business partners Innovation : the opportunity to work on cutting-edge projects, leveraging the latest technologies and trends Work Environment and Company Culture At arenaflex, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on the following values: Innovation : a commitment to innovation and excellence, with a focus on delivering exceptional customer experiences Collaboration : a strong emphasis on teamwork and collaboration, with a focus on cross-functional partnerships Diversity and inclusion : a deep commitment to diversity and inclusion, with a focus on creating a welcoming and inclusive work environment Employee well-being : a focus on employee well-being, with a range of programs and initiatives designed to support physical, financial, and emotional health Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package, including: Salary : a competitive salary, with opportunities for growth and development Benefits : a range of benefits, including comprehensive medical, dental, and vision coverage, as well as retirement savings plans and employee assistance programs Perks : a range of perks, including flexible work arrangements, paid parental leave, and access to on-site health and wellness programs Conclusion If you are a motivated and experienced Digital Product Manager, with a passion for innovation and customer experience, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to delivering exceptional customer experiences, and we believe that our employees are the key to our success. Join our team and be part of a dynamic and inclusive work environment, where you can grow, develop, and thrive. Apply now and take the first step towards an exciting and rewarding career at arenaflex. We look forward to hearing from you! Apply for this job