Experienced Digital Product Manager – Conversational AI and Live Chat Support Expert for Innovative Customer Experiences at arenaflex

Introduction to arenaflex and the Industry arenaflex is a pioneering force in the financial services sector, leveraging cutting-edge technology to deliver exceptional customer experiences. Our Talk Abilities group is at the forefront of this innovation, harnessing the power of artificial intelligence to proactively engage with our cardmembers and provide hyper-customized experiences. As a leader in the industry, we are committed to fostering a culture of inclusivity, diversity, and excellence, where our employees can thrive and grow. Job Overview We are seeking a highly skilled and motivated Partner Item Director to join our Automation Development group, focusing on the development and implementation of advanced chat automation capabilities. As a vital member of our team, you will collaborate with cross-functional stakeholders, including product managers, data scientists, engineers, and business partners, to shape our conversational AI client servicing products. Your expertise will be instrumental in driving the growth of our conversational AI platform and enhancing our existing chatbot capabilities. Key Responsibilities Lead the acquisition and integration of continuous product discovery efforts, defining product requirements that create opportunities to elevate the customer experience Leverage customer data, conversational analytics, industry insights, and technical expertise to analyze the performance of existing solutions and develop future capabilities Collaborate with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term improvements with long-term investments Work closely with the core product team to define customer stories, guide product definition, and build comprehensive acceptance criteria, identifying and addressing any need for additional research to inform future feature design Lead customer testing and post-launch sustainment analysis of automation, identifying areas for improvement and optimizing the experience Analyze performance metrics that indicate the health of the product and develop clear, data-informed product recommendations accordingly Maintain and refine the product portfolio, mapping customer stories to the needs of the end-user while prioritizing business value Support the definition and creation of the product strategy, roadmap, release plan, and overall customer experience Essential Qualifications To be successful in this role, you will need: A Bachelor's degree in Business, Computer Science, Engineering, or a related field A passion for understanding how things work and the ability to apply that knowledge to create connections and identify opportunities with an entrepreneurial mindset and bias towards action Enthusiasm for exceptional products and services, with the ability to empathize with customers and articulate product functionality Proven self-starter capabilities, with the ability to manage multiple priorities and tasks Strong written and verbal communication skills, demonstrated by your ability to convey complex details with brevity and clarity A forward-looking "growth mindset" with a focus on technology trends and emerging industry/space best practices Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience in product management, conversational AI, or a related field Knowledge of industry trends and emerging technologies in AI, machine learning, and natural language processing Familiarity with agile development methodologies and version control systems Experience working with cross-functional teams, including engineering, design, and business stakeholders Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Strong analytical and problem-solving skills, with the ability to analyze complex data and develop informed product recommendations Excellent communication and collaboration skills, with the ability to work effectively with cross-functional stakeholders A customer-centric mindset, with a deep understanding of customer needs and preferences Ability to work in a fast-paced environment, with a focus on delivering high-quality products and services Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to supporting the growth and development of our employees. As a Partner Item Director, you will have access to a range of career growth opportunities, including: Professional development programs, including training and mentorship opportunities Career advancement opportunities, including promotions and lateral moves Networking opportunities, including access to industry events and conferences Continuous learning and development, including access to online courses and training programs Work Environment and Company Culture At arenaflex, we pride ourselves on our inclusive and diverse company culture. Our employees are our greatest asset, and we are committed to providing a work environment that is supportive, collaborative, and empowering. As a Partner Item Director, you will be part of a dynamic and innovative team, with access to a range of benefits and perks, including: Flexible work arrangements, including remote work options and flexible hours Comprehensive benefits package, including health, dental, and vision insurance Retirement savings plan, including a company match Free financial counseling and financial wellness support Comprehensive paid parental leave policy, including 20+ weeks of paid leave for all parents Free access to on-site health centers, including medical care and wellness programs Employee recognition and reward programs, including bonuses and incentives Compensation, Perks, and Benefits As a Partner Item Director at arenaflex, you can expect a competitive salary range of $20-30 per hour, depending on experience. In addition to your salary, you will also be eligible for a range of perks and benefits, including: Comprehensive benefits package, including health, dental, and vision insurance Retirement savings plan, including a company match Free financial counseling and financial wellness support Comprehensive paid parental leave policy, including 20+ weeks of paid leave for all parents Free access to on-site health centers, including medical care and wellness programs Employee recognition and reward programs, including bonuses and incentives Conclusion If you are a motivated and experienced product management professional looking for a new challenge, we encourage you to apply for the Partner Item Director role at arenaflex. As a leader in the financial services sector, we offer a dynamic and innovative work environment, with access to a range of career growth opportunities and learning benefits. With a competitive salary range and comprehensive benefits package, this is an opportunity not to be missed. Apply now to join our team and take the first step towards an exciting and rewarding career at arenaflex. Apply Job! For more such jobs please click here! Apply for this job