**Experienced EAP Worklife Customer Support Associate – Delivering Exceptional Service to Employees Across the Nation**

Are you passionate about helping others and delivering exceptional customer service? Do you thrive in a fast-paced environment and have excellent communication skills? If so, we encourage you to join our team at blithequark as an EAP Worklife Customer Support Associate. As a leading healthcare company, we value our employees and their commitment to providing exceptional service to our customers. In this role, you will be responsible for assisting our EAP Worklife customers with a variety of inquiries and concerns, ensuring their satisfaction and promoting the well-being of our employees. **About blithequark** blithequark is a leading healthcare company that values its employees and their commitment to providing exceptional service to our customers. We are dedicated to delivering high-quality products and services that meet the needs of our customers, and we are seeking a highly motivated and customer-focused individual to join our team as an EAP Worklife Customer Support Associate. **Key Responsibilities** As an EAP Worklife Customer Support Associate at blithequark, you will be responsible for: * Greeting and welcoming EAP Worklife customers in a friendly and professional manner * Responding to customer inquiries and concerns promptly and accurately * Maintaining a thorough understanding of blithequark's products and services, including the EAP Worklife program * Providing excellent customer service and ensuring customer satisfaction * Identifying and resolving customer issues in a timely manner * Communicating effectively with EAP Worklife customers through various channels, such as phone, email, and chat * Collaborating with other team members to ensure efficient and effective customer service * Staying updated on industry trends and changes in policies and procedures related to EAP Worklife services * Documenting and maintaining accurate records of customer interactions and inquiries * Promoting the well-being of blithequark's employees by providing support and resources through the EAP Worklife program * Adhering to company standards and guidelines for customer service and confidentiality * Continuously seeking opportunities for improvement in customer service processes and procedures * Participating in training and development programs to enhance knowledge and skills * Following all company policies and procedures related to customer service and ethical business conduct * Maintaining a positive and professional attitude while representing blithequark to customers **Essential Qualifications** To be successful in this role, you will need: * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive information * Strong customer service skills and a commitment to delivering exceptional service * Ability to work independently and as part of a team * Strong organizational and time management skills * Ability to adapt to changing priorities and deadlines * Strong technical skills, including proficiency in Microsoft Office and other software applications **Preferred Qualifications** While not required, the following qualifications are preferred: * Experience in a customer-facing role, preferably in the healthcare or wellness industry * Knowledge of EAP Worklife services and programs * Experience working with diverse populations and cultures * Certification in customer service or a related field * Experience with CRM software and other customer service tools **Skills and Competencies** To be successful in this role, you will need to possess the following skills and competencies: * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive information * Strong customer service skills and a commitment to delivering exceptional service * Ability to work independently and as part of a team * Strong organizational and time management skills * Ability to adapt to changing priorities and deadlines * Strong technical skills, including proficiency in Microsoft Office and other software applications **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. As an EAP Worklife Customer Support Associate, you will have opportunities to: * Participate in training and development programs to enhance your knowledge and skills * Collaborate with other team members to share best practices and ideas * Take on additional responsibilities and contribute to the growth and success of the team * Pursue certifications and other professional development opportunities * Participate in performance evaluations and goal-setting to ensure your career goals are aligned with the company's objectives **Work Environment and Company Culture** blithequark is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We are committed to creating a workplace that is welcoming and supportive of all employees, regardless of their background, culture, or identity. As an EAP Worklife Customer Support Associate, you will be part of a team that is dedicated to delivering exceptional service to our customers and promoting the well-being of our employees. **Compensation, Perks, and Benefits** At blithequark, we offer a competitive compensation package that includes: * A salary that is commensurate with your experience and qualifications * A comprehensive benefits package that includes medical, dental, and vision insurance * A 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional development and career growth * A dynamic and inclusive work environment that values diversity, equity, and inclusion **How to Apply** If you are passionate about helping others and delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your experience and qualifications for the role. We look forward to hearing from you! 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