**Experienced Email Chat Support Specialist – Delivering Exceptional Customer Experience in Integrated Behavioral Health and Medical Care**

Are you passionate about delivering top-notch customer support and making a meaningful difference in people's lives? Do you thrive in a dynamic, team-oriented environment where no two days are the same? If so, we invite you to join blithequark's Customer Support team as an Email Chat Support Specialist. In this role, you will play a vital part in providing exceptional service to our customers via email and chat, ensuring their overall health and well-being through seamless and satisfying interactions. At blithequark, we believe that wellness is best achieved in our community by ensuring individuals receive adequate access to quality, integrated behavioral health and medical care resources. Our team of clinicians works with consumers to coordinate engagement in their care, ensuring proper management of medical and psychosocial needs. As a dedicated Email Chat Support Specialist, you will be an integral part of this mission, working closely with team members and other departments to deliver prompt and accurate support while embodying our commitment to excellence. **Responsibilities:** As an Email Chat Support Specialist, your key responsibilities will include: * Responding to customer inquiries through email and chat professionally and promptly, ensuring a positive and empathetic attitude while engaging with customers. * Assisting with troubleshooting products or service-related issues to resolve customer concerns effectively, communicating policies, procedures, and product details clearly and concisely to customers. * Collaborating with other team members and departments to address and resolve complex issues, tracking and documenting customer interactions and resolutions within blithequark's CRM software. * Identifying customer needs and providing accurate information, recommendations, or alternative solutions, maintaining high-quality standards for response times and customer satisfaction metrics. * Continuously improving processes by providing feedback or recommendations on common issues or updates to resources, ensuring seamless and satisfying customer experiences. **Qualifications:** To excel in this role, you will need: * Fluency in written and verbal English communication, with prior experience in email or chat-based customer support preferred. * Strong typing skills with speed and accuracy to handle high volumes of customer inquiries, excellent problem-solving skills, and the ability to stay calm under pressure. * A customer-focused attitude with exceptional interpersonal skills and empathy, experience with customer support tools or CRM systems like Zendesk, Salesforce, or similar platforms a plus. * Ability to work independently and in a team-oriented environment, with strong organizational skills and the ability to multitask effectively. * Availability to work full-time on a set schedule aligned with the department's requirements. **Skills and Competencies:** To succeed in this role, you will need to possess: * Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner. * Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions. * Exceptional interpersonal skills, with the ability to build strong relationships with customers and team members. * Ability to work in a fast-paced environment, with multiple priorities and deadlines. * Strong organizational skills, with the ability to multitask and manage competing demands. * Proficiency in CRM software, with experience in customer support tools a plus. **Career Growth Opportunities and Learning Benefits:** At blithequark, we are committed to helping our employees grow and develop their careers. As an Email Chat Support Specialist, you will have opportunities to: * Develop your skills and knowledge in customer support, with training and development programs to help you succeed. * Work with a talented team of professionals, with opportunities to collaborate and learn from each other. * Contribute to the success of our organization, with a focus on delivering exceptional customer experiences. * Enjoy a dynamic and supportive work environment, with a focus on work-life balance and employee well-being. **Work Environment and Company Culture:** At blithequark, we are committed to creating a positive and inclusive work environment, with a focus on employee well-being and satisfaction. Our office is located in Phoenix, Arizona, with a range of amenities and benefits to support your physical and mental health. We offer a competitive salary and benefits package, with opportunities for career growth and development. **Compensation and Benefits:** The pay range for this role is $75,000 - $85,000 per year, with a range of benefits and perks to support your well-being and satisfaction. These include: * Competitive salary and benefits package. * Comprehensive health insurance, with dental and vision coverage. * 401(k) retirement plan, with company match. * Paid time off, with holidays and vacation days. * Flexible work arrangements, with remote work options. * Professional development opportunities, with training and development programs. **How to Apply:** If you are passionate about delivering exceptional customer support and making a meaningful difference in people's lives, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter, with a brief statement outlining your qualifications and experience. We look forward to hearing from you! **Apply Now:** To apply for this role, please visit our website at [insert website URL]. We look forward to hearing from you and learning more about your qualifications and experience. Apply for this job