Experienced Enterprise Customer Success Manager – Strategic Account Management and Customer Relationship Development for Long-Term Growth and Retention

Welcome to blithequark At blithequark, we are driven by a clear mission: Secure Access, Zero Trust. We design products and solutions that reflect this commitment, transforming the way organizations manage privileged access across their critical infrastructure. By leading with Zero Trust Privileged Access Management (PAM), we help our customers achieve secure, dynamic, and fine-grained control over access to their most sensitive resources. This focus on security has earned us an industry-leading 98% customer retention rate. Our goal is simple: once a customer, forever a fan. About Our Culture When you join blithequark, you become part of a team committed to solving today’s security challenges with technology that works and customers who trust us to protect their most critical assets. Our values truly guide everything we do—from how we innovate to how we treat each other. These values are the foundation of our culture and define who we are as a company. We embrace the mission, pursue mastery, and win together. These principles influence how we work as individuals and teams, and what we look for in candidates who join us. Job Overview As an Enterprise Customer Success Manager at blithequark, you will ensure our largest customers are set up for success from the start. You will act as the CEO of the current enterprise book of business, collaborating with sales, Sales Engineering, Support, and Product teams to maximize the value they get from blithequark. To achieve this, you must deeply understand the problems customers seek to solve, build consensus across teams, establish a project plan to roll out, manage expectations, and deliver on our product’s promise. You will own the customer relationship and the long-term health of the account. Key Responsibilities Act as an advisor and consultant to our customers, providing strategic guidance and support to ensure their success. Lead kickoff calls to determine customer requirements, goals, and define a deployment project plan to complete the rollout. Work directly with your technical counterpart to map customers’ objectives to concrete steps in the rollout plan, and then ensure those steps are completed. Collaborate closely with Support and Engineering to resolve customer-specific challenges, answer questions, resolve issues, and proactively identify, anticipate, and avoid issues whenever possible. Drive product adoption across the entire organization by learning customers’ goals and suggesting ways to help achieve them through process, product, and roadmap requests. Analyze customers’ environments on a regular basis and provide recommendations to maximize the value of blithequark. Be the voice of the customer to help improve their experience across Product, Support, and Engineering. Serve Fortune 500 and larger global enterprise accounts, owning the end-to-end success of your customers, responsible for onboarding, adoption, revenue retention, growth, and renewal. Take ownership of the renewal for your assigned accounts, ensuring long-term customer satisfaction and retention. Requirements 8+ years in an Account Management or Customer Success role for a product/service that is sold to cybersecurity technical teams. Consulting background is highly preferred, with experience in managing complex projects and stakeholder relationships. Tech-savvy with knowledge of cloud and PAM space, able to understand and communicate technical concepts to non-technical stakeholders. Strong grounding in project management, including onboarding, implementation, and rollout, with experience in managing multiple projects simultaneously. Sophisticated business sense, capable of differentiating symptoms from the underlying cause and collaborating with technical teams to develop a solution. Demonstrated track record of persuading technical audiences to take action based on requirements and value provided by solutions. Demonstrated track record of managing challenging customers or situations, leading to successful outcomes and long-term customer satisfaction. Ability to manage large, complex projects while remaining calm under pressure and patient in times of strife, with a strong focus on customer satisfaction and success. Be humble, unafraid to ask for help, and never assume, with a strong willingness to learn and adapt to new situations and challenges. Build Adoption & Value framework for overall success with the customer, ensuring long-term customer retention and growth. What We Offer At blithequark, we offer a competitive compensation package, including: $170,000-190,000 + bonus + equity salary packages, with opportunities for growth and advancement. Company-sponsored benefits, including medical, dental, and vision insurance (free to employees and dependents), 401K, HSA, FSA, short/long-term disability coverage, and life insurance. 6 weeks of combined accrued vacation + sick time, with volunteer days and standard holidays. 24 weeks paid parental leave for everyone + 1 month transition time back + childcare stipend for the first year. Generous monthly and annual stipend for internet + home office, with opportunities for professional development and growth. Why Join blithequark? At blithequark, we are committed to solving today’s security challenges with technology that works and customers who trust us to protect their most critical assets. We offer a dynamic and supportive work environment, with opportunities for growth and advancement. Our team is passionate about what we do, and we are looking for like-minded individuals to join us on our mission to secure access and protect our customers’ most sensitive resources. How to Apply If you are a motivated and experienced Enterprise Customer Success Manager looking for a new challenge, please apply to this role. We can’t wait to hear from you and explore how you can contribute to our mission and success. Apply now and join our team of dedicated professionals who are passionate about security, customer success, and making a difference. We look forward to receiving your application and discussing this opportunity further. Apply for this job