Experienced Enterprise Customer Success Manager – Strategic Customer Engagement, Success, and Growth at blithequark

Welcome to blithequark: Where Customer Delight Meets Innovation At blithequark, we're driven by a core value that puts the problem first and the solution second. Our Business Team comes to work every morning with the intent of helping as many people as they can, even if it means telling them that we're not the right fit for them. As part of our team, you'll be our eyes and ears on the ground, working to understand our users' biggest challenges and wins, so we can integrate this information into our vision for our products. Every line of code we write and every pixel we create will be shaped by what you see and hear on a daily basis. We're a fast-growing startup with a strong culture of innovation and collaboration, and we're passionate about building a company that prioritizes customer experience above all else. Job Summary: Join the blithequark Team as an Enterprise Customer Success Manager We're looking for an experienced Enterprise Customer Success Manager to join our team at blithequark! As the face of blithequark, you will be responsible for ensuring the success of our largest and most strategic customers. You will manage the end-to-end customer lifecycle, from onboarding to renewals and expansion, and work closely with our product team to incorporate client feedback into the product roadmap. If you're looking for a high-impact opportunity at a fast-growing startup and truly believe that user and customer delight can be one of the biggest moats for a company, this is the role for you. You'll have the chance to make a real difference in the lives of our customers and contribute to the growth and success of blithequark. Key Responsibilities: Driving Customer Success and Growth Customer Engagement and Onboarding: Manage the end-to-end customer lifecycle, including onboarding, training, customer support, QBRs, and renewals and expansion. You'll be the primary point of contact for our customers, ensuring they receive the best possible experience and support. Trusted Advisor: Help blithequark customers understand the different contexts in which our product can be effectively used and conceptualize new use cases and solutions. You'll work closely with our customers to understand their needs and provide tailored guidance and support. Stakeholder Management: Build strong relationships with stakeholders inside the organizations, from CXOs (like the CDO and CIO) to data practitioners using blithequark every day. You'll be able to communicate effectively with both technical and non-technical stakeholders, ensuring that everyone is aligned and informed. Voice of the User: Work closely with our product team to incorporate client feedback into the product roadmap and enable us to build the best collaborative experience for data teams around the world. You'll be the voice of our customers, ensuring that their needs and concerns are heard and addressed. Customer Evangelism: Evangelize our customers and their journeys to the broader data community. You'll have the opportunity to share success stories and case studies, showcasing the impact and value that blithequark can bring to organizations. What Makes You a Great Match for blithequark? Experience: 5-7 years of experience within a technical Customer Success, Solutions Engineer, Solutions Architect, Sales Engineer, or similar position. You'll have a deep understanding of the modern data stack ecosystem and a proven track record of working with Enterprise and Strategic customers. Modern Data Stack Ecosystem: Experience working within the modern data stack ecosystem is a must. You'll be familiar with the latest trends and technologies, and you'll be able to leverage this knowledge to drive customer success and growth. Enterprise Experience: Proven track record of working with Enterprise and Strategic customers (5,000+ employees). You'll have experience navigating complex organizational structures and building relationships with key stakeholders. NRR and Expansion: Experience owning NRR, driving expansion, and increasing customer lifetime value within accounts. You'll be able to develop and execute strategies that drive growth and revenue, while also ensuring customer satisfaction and retention. Essential Skills and Competencies: Driving Success at blithequark Communication: Excellent communication and interpersonal skills. You'll be able to communicate effectively with both technical and non-technical stakeholders, ensuring that everyone is aligned and informed. Problem-Solving: Strong problem-solving skills and ability to think strategically. You'll be able to analyze complex problems and develop creative solutions that drive customer success and growth. Collaboration: Ability to collaborate with cross-functional teams, including sales, product, and engineering. You'll be able to work effectively with different teams and stakeholders, ensuring that everyone is aligned and working towards common goals. Adaptability: Ability to adapt to changing customer needs and priorities. You'll be able to pivot quickly in response to changing circumstances, ensuring that our customers receive the best possible experience and support. Data-Driven: Strong analytical skills and ability to work with data. You'll be able to analyze data and metrics, using this information to inform decisions and drive customer success and growth. Career Growth Opportunities and Learning Benefits at blithequark At blithequark, we're committed to helping our employees grow and develop their skills. As an Enterprise Customer Success Manager, you'll have opportunities to: Develop Leadership Skills: Take on leadership roles and responsibilities, including mentoring and coaching. You'll be able to develop your leadership skills, guiding and supporting other team members as they work to drive customer success and growth. Industry Insights: Stay up-to-date with the latest industry trends and insights. You'll have access to training and development opportunities, ensuring that you're always informed and up-to-date on the latest technologies and trends. Product Knowledge: Develop in-depth knowledge of our product and solutions. You'll be able to deepen your understanding of our product and solutions, using this knowledge to drive customer success and growth. Networking: Build relationships with customers, partners, and industry leaders. You'll have opportunities to attend industry events and conferences, building relationships with key stakeholders and thought leaders in the industry. Work Environment and Company Culture at blithequark At blithequark, we're a fast-growing startup with a strong culture of innovation and collaboration. Our team is remote-friendly, and we offer: Flexible Work Arrangements: Work from anywhere, at any time. You'll be able to work in a way that suits you best, whether that's from home, in an office, or on the road. Collaborative Environment: Collaborative and dynamic work environment. You'll be part of a team that's passionate about driving customer success and growth, and you'll have opportunities to collaborate with other team members and stakeholders. Professional Development: Opportunities for professional growth and development. You'll have access to training and development opportunities, ensuring that you're always learning and growing. Recognition and Rewards: Recognition and rewards for outstanding performance. You'll be recognized and rewarded for your achievements, whether that's through bonuses, promotions, or other incentives. Compensation, Perks, and Benefits at blithequark We offer a competitive salary and benefits package, including: Competitive Salary: A competitive salary range that reflects your experience and qualifications. You'll be fairly compensated for your work, with opportunities for growth and advancement. Stock Options: Stock options or equity, giving you a stake in the company's success. You'll be able to share in the company's growth and success, with opportunities to earn additional compensation through stock options or equity. Health Insurance: Comprehensive health insurance, ensuring that you and your loved ones are protected. You'll have access to high-quality health insurance, with options for dental, vision, and other benefits. Retirement Plan: Retirement plan or 401(k), helping you plan for the future. You'll be able to save for retirement, with options for matching contributions and other benefits. Why Join blithequark? At blithequark, we're passionate about building a company that puts the problem first and the solution second. We believe that great customer experience is a company value, not a job role that you can hire for. Every single person in the company is responsible for creating delight in the lives of our users. If you're looking for a high-impact opportunity at a fast-growing startup and truly believe that user and customer delight can be one of the biggest moats for a company, join us! You'll be part of a team that's driving innovation and growth, and you'll have opportunities to make a real difference in the lives of our customers. How to Apply If you're excited about this opportunity and think you'd be a great fit for our team, please submit your application today! We can't wait to hear from you. Please include your resume, a cover letter, and any other relevant information that you think would be helpful for us to know. We're looking forward to hearing from you and exploring how you can contribute to the success and growth of blithequark. Apply for this job