Experienced Evening Customer Care Associate – Full-Time Position with Competitive Pay and Benefits at arenaflex

Introduction to arenaflex At arenaflex, we pride ourselves on being a leader in our industry, dedicated to helping people every single day. Our team members are the backbone of our organization, and we strive to provide them with the training, support, and resources they need to excel in their roles. With a strong focus on customer service, we have received numerous awards and recognitions for our excellence in this area, including the Excellence in Customer Service Awards and the Stevie Awards for Sales & Customer Service. As part of our team, you will have the opportunity to work with a talented and compassionate group of individuals who are passionate about making a difference in the lives of our members. About the Role We are currently seeking an experienced and skilled Evening Customer Care Associate to join our team. As a Customer Care Associate, you will play a vital role in providing guidance, direction, and support to our valued members as they navigate the healthcare system. If you are someone who thrives in making a difference by helping others, have customer service experience, and are committed to growing your career in the health industry, this is the perfect opportunity for you. Our comprehensive training program will equip you with the knowledge and skills necessary to succeed in this role and provide exceptional support to our members. Key Responsibilities Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries Build rapport with callers using a friendly, courteous, and professional manner Verify and collect demographics and update systems as necessary Determine and execute the best resolution to assist the member based on their needs or requests Connect members to appropriate areas, both internally and externally Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors Perform other duties and projects as assigned by management Essential Qualifications High School Degree or GED required Associate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred Customer Service experience preferred Strong Communication skills Problem-solving and issue resolution skills Multitasking skills Preferred Qualifications Previous experience in a healthcare or customer service environment Knowledge of healthcare systems and terminology Experience with computer software and technology, including CRM systems and other customer service tools Ability to work in a fast-paced environment and adapt to changing situations Career Growth and Development At arenaflex, we are committed to the growth and development of our team members. We offer a range of training and development opportunities, including comprehensive new-employee training, ongoing coaching and feedback, and opportunities for advancement within the company. Our goal is to help you build a successful and fulfilling career, and we are dedicated to providing the support and resources you need to achieve your goals. Work Environment and Company Culture Our work environment is dynamic, supportive, and focused on delivering exceptional customer service. We believe in fostering a culture of inclusivity, respect, and open communication, where every team member feels valued and empowered to contribute. As a remote worker, you will have the flexibility to work from the comfort of your own home, with the support of our virtual team and management structure. Compensation and Benefits We offer a competitive hourly rate starting at $16.00, with a 10% rate differential for evening shifts. Our comprehensive benefits package includes robust medical coverage, dental and vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, employee assistance programs, and wellness programs. We are committed to providing a total rewards package that recognizes and rewards your contributions to our team. How to Apply If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you and exploring how you can contribute to our team's success. Conclusion At arenaflex, we are dedicated to making a difference in the lives of our members, and we believe that our team members are the key to our success. If you are looking for a challenging and rewarding career opportunity with a company that values its employees and is committed to excellence, we invite you to join our team. Apply today and take the first step towards a fulfilling and successful career with arenaflex. Equal Employment Opportunity arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity. VEVRAA Federal Contractor arenaflex is a VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Apply for this job