Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment

Welcome to arenaflex: Where Innovation Meets Customer Satisfaction At arenaflex, we empower people to live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-driven individuals who anticipate, lead, and believe that listening is where learning begins. Our team is dedicated to delivering exceptional customer experiences, driving innovation, and making a positive impact in the world. If you're looking for a career where you can share your ideas, learn, grow, and thrive, you're in the right place. Job Overview: Fiber Customer Support Analyst As a Fiber Customer Support Analyst at arenaflex, you will be the face of our company, providing exceptional technical support and customer service to our valued customers. You will join a dynamic tech support team in a call center environment, where you will help our customers with their voice, data, and video services. Your expertise will be crucial in troubleshooting issues, answering technical questions, and delivering top-notch customer support. If you're passionate about technology, customer service, and making a difference, we want to hear from you. Key Responsibilities: Answering incoming calls from customers with order inquiries and/or trouble reports, providing timely and effective solutions to their problems. Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network, ensuring seamless connectivity and exceptional customer experiences. Performing analysis and isolation of trouble conditions, creating and sorting trouble reports, and collaborating with internal teams to resolve complex issues. Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment, ensuring optimal performance and functionality. Communicating clearly and professionally, delivering technical and industry information in a manner appropriate to the audience, and providing exceptional customer service that exceeds expectations. Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business, demonstrating flexibility and adaptability in a fast-paced environment. What We're Looking For: We're seeking a dedicated and passionate individual with a strong commitment to customer service excellence, amazing communication skills, and a positive, professional attitude. You should thrive in a fast-paced work environment, enjoy helping customers connect to the digital world, and be eager to learn and grow with our team. Essential Qualifications: Dedication to customer service excellence with a strong focus on delivering exceptional customer experiences. Amazing communication skills, both written and verbal, with the ability to communicate complex technical information in a clear and concise manner. A positive, professional attitude, with a strong work ethic and a willingness to learn and adapt in a fast-paced environment. Preferred Qualifications: A related Associate Degree or 2+ years of relevant experience in a technical support or customer service role. Technical support call center experience, with a strong understanding of communication and networking components. Skills and Competencies: To succeed in this role, you should possess excellent problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions. You should also have strong communication and interpersonal skills, with the ability to work collaboratively with internal teams and external customers. Additionally, you should be proficient in computer and internet applications, with a strong understanding of networking and communication technologies. Career Growth Opportunities and Learning Benefits: At arenaflex, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including technical training, leadership development, and soft skills training. We also provide opportunities for career advancement, with a strong focus on promoting from within. If you're looking for a career where you can learn, grow, and thrive, we encourage you to apply. Work Environment and Company Culture: At arenaflex, we're proud of our diverse and inclusive work environment, where everyone feels valued, connected, and empowered to reach their potential. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. Compensation, Perks, and Benefits: We offer a competitive compensation package, with a range of benefits and perks designed to help you move forward in your career and in areas of your life outside of arenaflex. Our benefits include health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. We're committed to providing a total rewards package that recognizes and rewards your contributions to our team. Conclusion: If you're passionate about delivering exceptional customer experiences, driving innovation, and making a positive impact in the world, we encourage you to apply for the Fiber Customer Support Analyst role at arenaflex. We're looking for talented and dedicated individuals who share our values and are committed to excellence. Don't miss this opportunity to join our team and start your journey with arenaflex today. Apply for this job