Experienced Field Customer Support Specialist (Collections) – Enhancing Customer Experience through Proactive Account Management and Resolution

Introduction to blithequark At blithequark, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We achieve this by being a leader in the Lease-To-Own space, offering customers the ability to acquire their dream products without the constraints of traditional financing. With over 30,000+ retail partners and growing daily, we are committed to innovation, integrity, and dedication to customer satisfaction, making us the premier choice for leasing services and enriching the lives of our customers one lease at a time. The Role of a Field Customer Support Specialist (Collections) The Field Customer Support Specialist (collections) plays a vital role in managing customer accounts and meeting blithequark's collections expectations by resolving past due accounts. This role may utilize a company vehicle to complete customer home field visits and product returns in a manner consistent with blithequark standards, policies, and procedures. As a Field Customer Support Specialist, you will be the face of blithequark, providing exceptional customer service and support to our valued customers. Key Responsibilities Coordinate with the collections team to assist in resolving past due accounts, ensuring timely and effective communication with customers. Maintain accurate records of past due account activity, ensuring data integrity and compliance with blithequark's policies and procedures. Maintain accurate records of all field activity, including customer interactions, product returns, and vehicle maintenance. Complete customer field visits in a timely manner as assigned, providing exceptional customer service and support. Complete customer product returns as scheduled, ensuring efficient and effective product handling and return processes. Keep assigned vehicle(s) clean and maintained, adhering to blithequark's vehicle safety and maintenance standards. Follow all safety and product handling procedures, ensuring a safe working environment for yourself and others. Handle sensitive payment information securely, maintaining the confidentiality and integrity of customer data. Job Requirements To be successful in this role, you will need to meet the following requirements: Must be at least 18 years of age. High school diploma or GED. Valid state driver’s license and good driving record. Excellent communication and customer service skills, with the ability to effectively interact with customers and colleagues. Ability to talk on the phone when needed, providing exceptional customer service and support. Ability to lift and move heavy items, with a focus on safety and proper lifting techniques. Capable of using basic technology, including Microsoft Office Suite and other relevant software applications. Ability to work independently and with others, demonstrating strong teamwork and collaboration skills. Organized, with time-management skills, able to prioritize tasks and manage multiple responsibilities. Past collections or door-to-door sales experience or familiarity with the leasing industry is preferred, but not required. Essential Skills and Competencies In addition to the job requirements, the following skills and competencies are essential for success in this role: Strong communication and interpersonal skills, with the ability to effectively interact with customers and colleagues. Excellent problem-solving and conflict resolution skills, with the ability to resolve customer complaints and issues in a fair and timely manner. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities. Strong organizational and time-management skills, with the ability to maintain accurate records and meet deadlines. Ability to adapt to changing circumstances and priorities, demonstrating flexibility and a positive attitude. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Field Customer Support Specialist, you will have access to training and development opportunities, including: Comprehensive training program, covering blithequark's policies, procedures, and products. Ongoing coaching and feedback, to support your growth and development. Opportunities for advancement, with a focus on promoting from within. Access to industry-leading technology and tools, to support your success in the role. Work Environment and Company Culture At blithequark, we pride ourselves on our award-winning culture, which is built on the values of innovation, integrity, and dedication to customer satisfaction. As a Field Customer Support Specialist, you will be part of a dynamic and supportive team, with a focus on: Collaboration and teamwork, with a focus on achieving common goals. Open communication and feedback, to support your growth and development. Recognition and reward, for outstanding performance and contributions. A safe and healthy work environment, with a focus on employee well-being. Compensation, Perks, and Benefits As a Field Customer Support Specialist at blithequark, you will be eligible for a competitive hourly rate, with opportunities for bonus and incentive programs. Our comprehensive benefits package includes: Full benefits, including health, dental, vision, life insurance, LTD, STD, FSA, 401k, and supplemental life insurance. Weekly pay, with opportunities for bonus and incentive programs. PTO, to support your work-life balance. 401k match, to support your retirement goals. Discounts from blithequark partners, to support your personal and professional needs. Conclusion If you are a motivated and customer-focused individual, with a passion for providing exceptional service and support, we encourage you to apply for the Field Customer Support Specialist (collections) role at blithequark. With a focus on innovation, integrity, and dedication to customer satisfaction, we are committed to empowering individuals and families through accessible Lease-To-Own solutions. Join our dynamic and supportive team, and take the first step towards a rewarding and challenging career with blithequark. Apply for this job