Experienced Field Service Staff Manager – Electrical and Mechanical Field Expert with Strong Leadership and Customer Focus at blithequark

Welcome to blithequark: A Leader in Innovative Energy Solutions Imagine being part of a team that is revolutionizing the way energy is generated and consumed. At blithequark, we are committed to providing cutting-edge Combined Heat and Power (CHP) and Distributed Generation (DG) power solutions that are not only efficient but also environmentally friendly. With a legacy spanning over 50 years, our company has established itself as a pioneer in the energy sector, and we are now seeking an experienced and results-driven Field Service Staff Manager to join our team. As a Field Service Staff Manager at blithequark, you will have the opportunity to lead a team of highly skilled Field Service Technicians and Work Preparators, ensuring exceptional customer satisfaction, quality of work, and profitability in the territory of NY, NJ, and MA. About Our Company Culture At blithequark, we pride ourselves on our great customer service, innovative solution development, and ability to adapt to changing markets. Our team is comprised of results-focused professionals with the skills to achieve project goals across multiple industries. We believe in fostering a culture of innovation, customer satisfaction, and teamwork, and we are committed to providing our employees with the tools and resources they need to succeed. If you have a passion for the electrical and mechanical field, excellent leadership skills, and a customer-centric approach, we encourage you to apply for this exciting opportunity to join our team. Key Responsibilities As a Field Service Staff Manager at blithequark, you will be responsible for: Direct management of the Field Service Technicians and Work Preparators within the dedicated service region NY/NJ and MA, focusing on quality of work, profitability, target agreements, employee development, EHS, and customer satisfaction. Responsibility for classification according to the qualifications of the service technicians in the service region. Responsibility for the quality of work execution of Customer Contractual obligations, repairs, overhauls, and warranty procedures across all product lines in the service region, in close cooperation with the WP. Collaboration in the strategic planning of the service region. Ensuring compliance with the work safety guidelines of all subordinate employees and contractors or external companies employed in the service region. Supporting the Service Sales Manager by developing and introducing standardized processes. Collecting and forwarding feedback from service technicians and customers to Service Center Managers and Service Area Managers to improve the reputation on the market. Working closely with the Service Area Managers to ensure that customer requirements are met by providing a high-quality, timely service (e.g., on-site spare parts delivery, new business opportunities). Cost optimization of service calls and fulfillment of service contract requirements. Escalation of complex technical issues to the Technical Services Group. Implementation of and compliance with all safety-relevant requirements (EHS, EHS audits, escalation of EHS relevant topics to responsible parties). Increasing customer satisfaction by ensuring fast response times and provision of the necessary service know-how. Reviewing Technician time cards and hours billed. Ensuring on-time job closing in working with operations staff. Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Several years of experience in the electrical and/or mechanical field (preferably in plant engineering/energy sector) and in service (preferably). Completed technical or electrical/electronic vocational training. Excellent written and spoken communication skills in English. High degree of flexibility and resilience. Ability to motivate employees internally. Ability to analyze and optimize processes and procedures. High degree of customer orientation, problem-solving, and negotiating competences. Confident handling of Oracle and Microsoft applications. Willingness to travel. Preferred Qualifications We are looking for candidates with the following preferred qualifications: Knowledge of gas engine series of the blithequark products. Experience in leading a team of Field Service Technicians and Work Preparators. Strong understanding of electrical and mechanical systems, including CHP and DG power solutions. Excellent project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues. Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: Leadership skills: Ability to lead and motivate a team of Field Service Technicians and Work Preparators, with a focus on quality of work, profitability, and customer satisfaction. Communication skills: Excellent written and spoken communication skills, with the ability to communicate effectively with customers, employees, and stakeholders. Technical skills: Strong understanding of electrical and mechanical systems, including CHP and DG power solutions. Problem-solving skills: Ability to troubleshoot complex technical issues and develop effective solutions. Time management skills: Ability to prioritize tasks and manage multiple projects simultaneously, with a focus on meeting deadlines and delivering results. Career Growth Opportunities At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Field Service Staff Manager, you will have the opportunity to develop your skills and knowledge, with a focus on leadership, technical expertise, and customer satisfaction. We offer a comprehensive training program, as well as opportunities for professional development and advancement within the company. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture values innovation, customer satisfaction, and teamwork, and we are committed to providing our employees with the tools and resources they need to succeed. We offer a range of benefits, including a competitive salary and benefits package, a comprehensive training program, and opportunities for career growth and development. Compensation, Perks, and Benefits As a Field Service Staff Manager at blithequark, you will enjoy a competitive salary and benefits package, as well as a range of perks and benefits, including: A competitive salary and benefits package. A dynamic and supportive work environment. Opportunities for career growth and development. A comprehensive training program to enhance your skills and knowledge. A collaborative and customer-centric team culture. Access to the latest technology and tools to support your work. A flexible and remote work arrangement. Conclusion If you are a motivated and results-driven professional with a passion for the electrical and mechanical field, excellent leadership skills, and a customer-centric approach, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Field Service Staff Manager, you will have the opportunity to lead a team of highly skilled Field Service Technicians and Work Preparators, ensuring exceptional customer satisfaction, quality of work, and profitability. Don't miss out on this opportunity to join a dynamic and innovative company that is shaping the future of energy generation and consumption. Apply today and let's build the future together! How to Apply To apply for this exciting opportunity, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job