**Experienced Freelance Chat/Email Customer Support Agent – Online Dating Platforms**

At arenaflex, we're revolutionizing the way people connect and interact with each other through our innovative social discovery platforms. With a portfolio of 70 social discovery platforms that leverage AI, game mechanics, and video streaming, we're on a mission to solve the problem of loneliness, isolation, and disconnection in the digital age. Our global team of over 1200 digital nomads works remotely from around the world, shaping Social Life 3.0 – a new digital reality where people can fulfill their needs for communication and attention from other people and artificial life forms. As a key member of our customer support team, you'll play a vital role in ensuring our users have a positive and enjoyable experience on our online dating platforms. As a Freelance Chat/Email Customer Support Agent, you'll be the first point of contact for users who reach out with general inquiries, minor issues, or feedback, and your primary responsibility will be to provide prompt and courteous assistance via emails and chats. **Key Responsibilities:** * Respond to user emails and chats in a timely and professional manner, addressing their inquiries, resolving issues, and providing helpful guidance. * Assist users with account-related concerns, general inquiries, and provide accurate information about our products and services. * Maintain accurate records of user interactions and feedback for reporting purposes, helping us to continuously improve our customer support processes. * Collaborate with other departments to escalate and resolve complex issues, ensuring seamless communication and resolution. * Stay up-to-date with our products and services to provide accurate information to users, and contribute to improving our knowledge base. * Strive for continuous improvement in customer satisfaction and support quality, identifying areas for improvement and implementing changes. **Essential Qualifications:** * Fluent in written and spoken English (Spanish, Portuguese, Japanese, Chinese would be beneficial). * Strong written communication skills with an emphasis on clarity and empathy, able to communicate complex information in a simple and concise manner. * Excellent problem-solving abilities and a first contact resolution mindset, able to resolve issues efficiently and effectively. * Previous customer support or service experience is a must, with a proven track record of providing exceptional customer service. * Basic knowledge of online dating platforms or related services is preferred, but not required. **Preferred Qualifications:** * Experience working in a fast-paced and dynamic environment, with the ability to adapt to changing priorities and deadlines. * Ability to work independently and as part of a team, with strong communication and collaboration skills. * Detail-oriented and highly organized, with the ability to manage multiple tasks and priorities. * Comfortable working in a flexible and remote environment, with the ability to manage your own schedule and work as it suits you best. **What We Offer:** * Fully remote position with flexible working hours, including 4 different shifts to choose from in European time zone – morning, day, evening, night. * Piece-Rate Compensation: We provide a fair and competitive piece-rate compensation system, rewarding you for the quantity of items you handle. * As an independent contractor, you have the flexibility to manage your own schedule and work as it suits you best. * A collaborative and inclusive work environment, with opportunities for training and development programs to enhance your skills. * The chance to make a positive impact on people's lives by helping them find meaningful connections. **Why Join arenaflex?** At arenaflex, we're passionate about creating a positive and enjoyable experience for our users. We're committed to innovation, creativity, and excellence, and we're looking for like-minded individuals to join our team. As a Freelance Chat/Email Customer Support Agent, you'll have the opportunity to work with a global team of digital nomads, shaping the future of social discovery and making a real difference in people's lives. **How to Apply:** If you're passionate about customer service, online dating platforms, and making a positive impact on people's lives, we'd love to hear from you. Please submit your application through our website, including your resume, cover letter, and any relevant experience or qualifications. Apply Now! **Note:** arenaflex is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background, experience, or qualifications. Apply for this job