Experienced Front Desk Receptionist and Customer Service Representative – Hospitality and Guest Experience Expertise at blithequark

Welcome to blithequark Imagine being part of a dynamic team that thrives on creating unforgettable guest experiences in the heart of Old San Juan. At blithequark, we are passionate about delivering exceptional hospitality and professionalism, making us the perfect destination for those who share our enthusiasm for outstanding customer service. As a leader in our industry, we are committed to fostering a welcoming and inclusive work environment that encourages growth, learning, and innovation. If you are a highly motivated and detail-oriented individual with a passion for creating great guest experiences, we invite you to join our team as a Front Desk Receptionist and Customer Service Representative. Job Overview In this exciting role, you will be the face of blithequark, responsible for providing exceptional customer service, ensuring seamless check-in and check-out processes, and creating memorable experiences for our guests. As a key member of our front desk team, you will be expected to manage online and phone reservations, respond to guest inquiries and complaints promptly and professionally, and provide local recommendations and arrange transportation when needed. Your excellent communication skills, proficiency in using computer and reservation systems, and ability to work under pressure will make you an invaluable asset to our team. Key Responsibilities Greet and assist guests with check-in and check-out, ensuring a warm and welcoming experience. Manage online and phone reservations, maintaining accuracy and attention to detail. Respond to guest inquiries and complaints promptly and professionally, resolving issues efficiently and effectively. Provide local recommendations and arrange transportation when needed, showcasing your knowledge of the area and commitment to exceptional customer service. Perform other duties as assigned related to the front desk role, demonstrating your flexibility and willingness to adapt to changing circumstances. Requirements and Qualifications To be successful in this role, you must be at least 21 years old, fully bilingual in Spanish and English, and available to work 2-4 shifts per week. We are looking for individuals with excellent customer service and communication skills, proficiency in using computer and reservation systems, and strong judgment and ability to work under pressure. Prior experience as a receptionist or in customer service is preferred, and immediate availability to start is required. Essential Qualifications Must be 21 years or older. Fully bilingual in Spanish and English. Available to work 2-4 shifts per week, with flexible hours and days. Excellent customer service and communication skills. Proficiency in using computer and reservation systems. Strong judgment, ability to work under pressure, and as part of a team. Immediate availability to start. Preferred Qualifications Prior experience as a receptionist or in customer service. Knowledge of the local area and ability to provide recommendations and arrange transportation. Experience working in a fast-paced environment and ability to adapt to changing circumstances. Skills and Competencies To excel in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management. You will also need to be proficient in using computer and reservation systems, with strong problem-solving and analytical skills. Additionally, you will need to be able to work under pressure, maintaining a calm and professional demeanor in fast-paced and dynamic environments. Key Skills and Competencies Excellent communication and interpersonal skills. Proficiency in using computer and reservation systems. Strong problem-solving and analytical skills. Ability to work under pressure and maintain a calm and professional demeanor. Flexibility and adaptability in a fast-paced and dynamic environment. Career Growth and Learning Opportunities At blithequark, we are committed to the growth and development of our team members. As a Front Desk Receptionist and Customer Service Representative, you will have access to on-the-job training, paid time off, and opportunities for advancement and professional development. We believe in fostering a culture of continuous learning and improvement, and we encourage our team members to pursue their passions and interests. Work Environment and Company Culture Our work environment is welcoming, inclusive, and dynamic, with a focus on teamwork, collaboration, and mutual respect. We believe in creating a positive and supportive work environment that encourages creativity, innovation, and growth. As a member of our team, you will be part of a vibrant and diverse community that values excellence, integrity, and exceptional customer service. Compensation, Perks, and Benefits We offer a competitive hourly rate of $12.00 per hour, with opportunities for advancement and professional development. Our benefits package includes on-the-job training, paid time off, and a dynamic and supportive work environment. We also offer flexible scheduling and a comprehensive benefits package, including opportunities for career growth and advancement. Conclusion If you are a motivated and detail-oriented individual with a passion for creating great guest experiences, we invite you to join our team at blithequark. As a Front Desk Receptionist and Customer Service Representative, you will be part of a dynamic and welcoming team that thrives on delivering exceptional hospitality and professionalism. Apply now to take the first step in your career with blithequark and discover a world of opportunities and growth. How to Apply To apply for this exciting opportunity, please send a message to schedule an interview. We look forward to hearing from you and exploring how you can contribute to our team's success. WhatsApp: 661-808-7659 Join Our Team Today! Don't miss this opportunity to join a dynamic and growing team that values excellence, integrity, and exceptional customer service. Apply now to become a part of the blithequark family and start your journey to a rewarding and fulfilling career. Apply for this job