**Experienced Full Stack Business Analytics Manager – AppleCare Support Optimization**

At blithequark, we're revolutionizing the way we approach customer support, and we're looking for a talented Business Analytics Manager to join our AppleCare Support team. As a key member of our team, you'll be responsible for driving data-driven insights that inform business decisions, optimize processes, and enhance the overall customer experience. If you're passionate about analytics, have a knack for storytelling, and are eager to make a meaningful impact, we want to hear from you. **About blithequark** blithequark is a leading innovator in the tech industry, known for our commitment to excellence, innovation, and customer satisfaction. Our team of experts is dedicated to creating products and services that make a real difference in people's lives. As a Business Analytics Manager, you'll be part of a dynamic team that's passionate about using data to drive business growth and improve customer experiences. **Job Responsibilities** As a Business Analytics Manager, you'll be responsible for leading a team of analysts in investigating data and processes to gain insights that improve the efficiency and effectiveness of our global contact center support business. Your key responsibilities will include: * **Driving Business Insights**: Lead a team of analysts in analyzing data and processes to identify opportunities for improvement and optimize business outcomes. * **Developing and Implementing Analytics Solutions**: Design and implement data-driven solutions that inform business decisions and drive process improvements. * **Collaborating with Cross-Functional Teams**: Work closely with cross-functional teams, including product, marketing, and operations, to ensure that analytics insights are integrated into business strategies. * **Communicating Complex Ideas**: Develop and present complex analytics insights to senior leaders and stakeholders, ensuring that results are clear, concise, and actionable. * **Staying Up-to-Date with Industry Trends**: Stay current with the latest analytics tools, techniques, and industry trends, applying this knowledge to drive innovation and improvement. **Key Capabilities** To succeed in this role, you'll need to possess the following skills and competencies: * **Leadership and Team Management**: Proven experience in leading and managing high-performing teams, with a focus on developing individual contributors and driving results. * **Quantitative Analysis**: Demonstrated expertise in quantitative analysis, with the ability to integrate complex data into actionable insights that inform business decisions. * **Business Acumen**: Strong business acumen, with the ability to see beyond data to understand the underlying business drivers and opportunities. * **Communication and Presentation**: Excellent communication and presentation skills, with the ability to convey complex analytics insights to senior leaders and stakeholders. * **Adaptability and Flexibility**: Ability to work in a fast-paced, dynamic environment, with a focus on adapting to changing priorities and demands. * **Collaboration and Cross-Functional Leadership**: Proven ability to work collaboratively across functional teams, with a focus on driving business outcomes and improving customer experiences. **Education and Experience** To be considered for this role, you'll need to possess the following education and experience: * **Bachelor's or Master's Degree**: BA/BS in math, finance, economics, statistics, engineering, operations research, or related field. * **MBA or MS**: MBA or MS in a related field, such as analytics, business administration, or engineering. * **3+ Years of Experience**: 3+ years of experience in business analytics, with a focus on driving data-driven insights and improving business outcomes. * **Technical Skills**: Proficiency in SQL, Python, and Excel, with experience working with data visualization tools and statistical software. * **Apple Product Knowledge**: Familiarity with Apple products and services, with a passion for understanding customer needs and preferences. **Why Join blithequark?** As a Business Analytics Manager at blithequark, you'll have the opportunity to work with a talented team of experts who are passionate about using data to drive business growth and improve customer experiences. You'll be part of a dynamic organization that's committed to innovation, excellence, and customer satisfaction. Our benefits package includes: * **Competitive Salary**: A competitive salary of $25/hour, with opportunities for growth and advancement. * **Flexible Work Arrangements**: Flexible work arrangements, including remote work options, to support work-life balance. * **Professional Development**: Opportunities for professional development, including training, mentorship, and career advancement. * **Collaborative Culture**: A collaborative culture that values teamwork, innovation, and customer satisfaction. **How to Apply** If you're a talented Business Analytics Manager who is passionate about using data to drive business growth and improve customer experiences, we want to hear from you. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job