**Experienced Full Stack Call Center Representative – Data Entry & Customer Service**

**Join arenaflex in Revolutionizing Healthcare through Exceptional Customer Experience** At arenaflex, we are committed to making a positive impact on people's lives by providing innovative healthcare solutions. As a leading retail pharmacy and healthcare company, we strive to deliver exceptional customer experiences through our omnichannel approach, leveraging cutting-edge technology to connect with our clients and patients across the country. We are now seeking an experienced Full Stack Call Center Representative to join our team, working remotely from Orlando, USA. **About arenaflex** arenaflex, formerly known as Walgreens Boots Alliance, is a global leader in the healthcare industry, dedicated to making a difference in people's lives through better health. With a legacy of over 100 years, we have grown to become one of the largest retail pharmacy chains in the United States, serving almost 10 million customers daily across our 9,000+ retail stores. Our mission is to make a positive impact on people's lives by providing innovative healthcare solutions, and we are committed to delivering exceptional customer experiences through our omnichannel approach. **Job Summary** As a Full Stack Call Center Representative at arenaflex, you will be responsible for providing exceptional customer service to our clients and patients, handling high-volume calls, and performing data entry tasks with accuracy and efficiency. You will work closely with our team to resolve customer inquiries, process prescriptions, and manage patient information, all while maintaining the highest level of professionalism and integrity. **Key Responsibilities** * Handle high-volume customer calls, resolving inquiries and concerns in a timely and professional manner * Perform data entry tasks with accuracy and efficiency, utilizing arenaflex's pharmacy systems to process prescriptions and manage patient information * Investigate and resolve missing prescription data, deciphering clinical truncations (SIG codes) and resolving special cases related to data entry * Handle correspondence with patients, including inbound calls, visits, and messages, and settle outbound decisions to prescribers and patients on a case-by-case basis * Settle Outsider Oddballs by surveying, gathering data, making remedies, and resubmitting for handling as per individual arrangement necessities * Provide support to pharmacists, both in-office and remotely, identifying and conveying issues to senior-level staff as necessary * Maintain a dynamic specialist permit or confirmation within the initial 90 days, and keep a functioning professional permit or certificate **Essential Qualifications** * High school certificate or GED * Essential level PC abilities, including: + Starting and closing the PC + Using the mouse to point and snap + Starting and closing projects + Switching between programs + Saving records + Printing archives + Accessing data online * Essential web browser's abilities, including: + Opening a program + Composing URLs in the right area + Utilizing a web search tool + Bookmarking a webpage + Exploring utilizing back/forward/stop fastens + Finishing up structures on the web * Middle-of-the-road level keyboarding abilities (no less than 25 WPM, typing by memory, arranging records) * Ability to convey recorded as a hard copy and verbally * 18 years old or more seasoned **Preferred Qualifications** * At least 1 year of pharmacy expert experience in a retail or call center environment * At least 1.5 years as a pharmacy expert with a declaration/enrollment by the state as conceded by the State Board for Drug stores or broadly perceived confirmation office * Experience giving client care to inside and outside clients, including fulfilling quality guidelines for administrations, and assessment of consumer loyalty * Middle of the road to cutting-edge level keyboarding abilities (no less than 35 WPM, typing by memory, organizing archives) * Familiarity with Spanish and English **What We Offer** * Competitive hourly salary of $25-$35 * Opportunity to work remotely from Orlando, USA * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Career growth opportunities and learning benefits * Dynamic and supportive work environment **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and join our team at arenaflex in revolutionizing healthcare through exceptional customer experience. Apply Now! Apply for this job