**Experienced Full Stack Care Advocate – Customer Experience – Full Time Phone-Based Remote Position at arenaflex**

At arenaflex, we're revolutionizing the way people experience healthcare. Our mission is to empower individuals to prioritize their emotional well-being and connect them with the resources they need to thrive. We're seeking passionate and dedicated customer experience professionals to join our team as Full Stack Care Advocates. **Why Join arenaflex?** As a Full Stack Care Advocate at arenaflex, you'll be part of a dynamic team that's transforming the healthcare industry. Our innovative approach combines cutting-edge technology with a deep understanding of human connection. We're committed to creating a work environment that's collaborative, inclusive, and supportive. **Key Responsibilities:** As a Full Stack Care Advocate, you'll be responsible for: * Proactively reaching out to individuals via phone to offer help and support according to program requirements * Working closely with a collaborative team of people who share your passion for improving lives * Being a key contributor to connecting millions of people with the support they need to thrive * Utilizing arenaflex's leading technology platform to provide exceptional customer experiences * Staying up-to-date with program requirements and adapting to changing needs **What We're Looking For:** We're seeking individuals who are passionate about improving lives and believe in the greater good. As a Full Stack Care Advocate, you'll be: * Tenacious: persisting and bringing creative solutions to tough challenges * Adept at learning to use various tech tools to enhance your impact * Accountable and collaborative: working independently and proactively taking ownership of key tasks * Not afraid to facilitate and navigate tough or emotional conversations * Able to build relationships and trust through conversations * Thorough: detail-oriented and committed to getting the job done * A time management guru: efficiently moving through a to-do list and effectively prioritizing and triaging competing demands * Metric-driven: focused on successfully connecting the maximum number of individuals to help * Growth-oriented: thriving on constructive feedback and viewing it as an opportunity to polish skills * Open-minded, non-judgmental, compassionate, flexible, and having good humor **Requirements:** * At least 1-year of outbound customer experience in a call center, claims, benefits, fundraising, or healthcare scheduling practices * Passionate about mental health and emotional wellbeing, behavioral health, community outreach, resources, healthcare, or active volunteerism * Excellent interpersonal skills (communication and listening), especially over the phone, and a willingness to receive feedback * Focused and determined, optimistic and creative * College graduate or Associate's degree in a customer-related field * Willingness to work remotely and reside in AR, AZ, FL, GA, IL, KY, MA, MD, MN, NC, NE, NV, OH, SC, TN, TX, VA, or WI **What We Offer:** As a Full Stack Care Advocate at arenaflex, you'll enjoy: * A full-time employee position with a generous benefits package, including medical, dental, STD, LTD, and life insurance, PTO/sick leave/holiday pay, and 401K * The opportunity to work with a talented team of individuals who are passionate about improving lives * A dynamic and supportive work environment that encourages collaboration and growth * Access to arenaflex's leading technology platform, which has proven to achieve meaningful and measurable outcomes * The chance to make a real difference in the lives of millions of people **Work Environment and Company Culture:** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and collaborative. Our team is passionate about improving lives and is dedicated to making a positive impact. We believe in: * Empowering individuals to prioritize their emotional well-being * Connecting people with the resources they need to thrive * Fostering a culture of innovation, creativity, and continuous learning * Encouraging open communication, feedback, and growth * Celebrating diversity, equity, and inclusion **Remote Work Requirements:** As a remote employee, you'll be expected to: * Have a wired internet connection and appropriate network quality and internet speed to perform the job remotely * Have a separate room with a door (or private space if you live alone) * Use a company-authorized laptop * Use a company-provided headset, mouse, and keyboard **How to Apply:** If you're passionate about improving lives and believe in the greater good, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and don't forget to add the following email address to your approved contacts list: [email protected]. We look forward to hearing from you! **Equal Opportunity Employer:** arenaflex is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We're committed to creating a work environment that's inclusive, supportive, and collaborative. We prohibit discrimination and harassment based on any protected characteristic, including but not limited to: * Race, color, religion or belief, national, social or ethnic origin * Sex (including pregnancy), age, physical, mental or sensory disability * HIV Status, sexual orientation, gender identity and/or expression * Marital, civil union or domestic partnership status * Past or present military service * Family medical history or genetic information * Family or parental status **California Residents:** California residents have rights under the California Privacy Rights Act (CPRA). Click here to learn more about how your personal information may be collected, used or disclosed. **Apply Now:** Apply Job! Apply for this job