Experienced Full Stack Chat Support Associate – Delivering Exceptional Customer Experience in Animal Health E-commerce
Join the Mission to Revolutionize Animal Health with blithequark blithequark is a pioneering eCommerce and mobile platform that empowers veterinary practices to compare and purchase supplies from multiple vendors in one place. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, providing care to millions of animals across the United States. We're on a mission to modernize the $50B+ animal health industry, and we're looking for talented and passionate individuals to join our growing team. About the Position We're seeking an exceptionally skilled Chat Support Associate to provide top-notch support to our vibrant community of veterinary professionals. As a critical member of our support team, you will engage with users through live chats, phone calls, emails, internal discussion boards, and platform demos to ensure a positive and delightful experience on our platform. Key Responsibilities: Support existing blithequark users by responding to inquiries via live chat, email, and phone in a timely and effective manner Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools Collaborate with vendor and industry partners to streamline communication and alerts between systems Help continuously develop and expand processes to streamline support workflows Requirements and Qualifications Essential Qualifications: 1 year of relevant, customer-facing work experience 2-year Associate's Degree or 4-year College Degree Excellent written and verbal communication skills Experience in chat support (preferred but not required) Patience and compassion when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and one-for-all team mentality with excellent collaboration skills Preferred Qualifications: Tech/start-up work experience Familiarity with intercom or other chat platforms What We Offer Benefits and Perks: 100% remote work within the USA Comprehensive Medical, Dental, and Vision Insurance Automatic 401k contribution Employee referral program At-home office setup Bi-annual company retreats Open vacation policy Equity Monthly team events Our Culture and Values At blithequark, we're committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We're dedicated to providing a work environment free from discrimination, harassment, and retaliation. Career Growth and Learning Opportunities We're a growth-stage company, and we're looking for talented individuals who are eager to learn and grow with us. As a Chat Support Associate, you'll have opportunities to develop your skills, work cross-functionally with different teams, and contribute to the evolution of our platform. How to Apply If you're passionate about delivering exceptional customer experiences and want to be part of a mission-driven team, we encourage you to apply for this exciting opportunity. Please submit your application through our official careers page or through reputable job boards like LinkedIn, BuiltIn, or Indeed. Important Security Notice We're committed to ensuring a secure and positive job search experience for all applicants. Please be aware of potential scams and exercise caution when applying for job openings. Our job listings are exclusively available on official sites, and authentic communications from our company will only come through verified email addresses and phone numbers. Don't miss this opportunity to join our team and be part of a mission to revolutionize the animal health industry! Apply now and help us deliver exceptional customer experiences. Apply for this job