**Experienced Full Stack Customer Care Professional – Web & Cloud Application Development**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a global leader in payment cards, as a Part-Time Customer Care Professional. As a key member of our team, you will play a vital role in shaping the customer experience and driving business growth. **About blithequark** blithequark is a multinational financial services corporation that specializes in payment cards. Headquartered in New York City, we are one of the most valuable companies in the world and a proud member of the Dow Jones Industrial Average. Our mission is to empower individuals and organizations to advance in incredible ways, and we're committed to delivering an exceptional customer experience every time. **Join #TeamAmex** At blithequark, we believe that our associates are the substance of our organization. As a member of #TeamAmex, you'll become part of a diverse community of over 60,000 partners who share a common goal: to deliver an extraordinary customer experience consistently. We're a company that sets the standard for elite, client-first service, and we're looking for talented individuals like you to join our team. **Key Responsibilities** As a Part-Time Customer Care Professional, you'll be responsible for: * Providing phenomenal support on inbound calls in a fast-paced, organized client care environment * Communicating with card members to understand their needs and design innovative solutions to meet their requirements * Developing key selling skills, including building rapport, understanding client needs, handling complaints, and closing deals * Addressing general and record-specific client requests, providing clear and concise information, and updating client account data as needed * Utilizing tools and resources to identify customized solutions and anticipate client needs, in line with our commitment to stay connected * Meeting and exceeding performance objectives, including but not limited to, client satisfaction results, sales rates, quality targets, consistency guidelines, and efficiency targets **Essential Qualifications** To succeed in this role, you'll need: * Demonstrated success in a customer support and consultative sales environment (two years+), with a proven track record of building client loyalty through excellent listening, consultative relationship building, creativity, and strong written and verbal communication * Integrity in managing sensitive card member data and adhering to all Administrative and Compliance rules related to adjusting and sales practices * A passion for consultative sales, recommending products or services tailored to each client's needs * Flexibility to efficiently handle a constant flow of client calls, while adjusting performance to meet various metrics, manage through change, and remain positive in challenging situations * Ability to adapt communication style to a wide range of characters and circumstances * Commitment to executing feedback as a means to achieve individual and team performance objectives * Technical savvy to perform multitasking and navigate through computer systems and applications with speed and precision * Practicality and reliability, as it's essential to work on time and adhere to your schedule every day * High school diploma or equivalent required **Preferred Qualifications** We're looking for candidates with: * Four-year degree preferred * Additional Requirements: + Adaptability to work anytime between 6:00 am-2:00 am, including weekends + Work environment adaptability: All-day shift adaptability requirements **Amex Flex** At blithequark, we know that with the right support, individuals and organizations can advance in incredible ways. Whether we're supporting our clients' financial certainty to push forward, taking business higher than ever, or empowering individuals to explore the world, our associates are continually rethinking what's possible, and we're proud to support one another every step of the way. That's why we have Amex Flex, our work-from-anywhere model that gives partners more flexibility while ensuring we maintain the essential elements of our in-person culture. Depending on the job and business needs, partners will either work on-site, in a hybrid model (a mix of in-office and virtual days), or fully remotely. **Compensation and Benefits** We offer a competitive compensation package, including: * Pay Range: $20.00 to $21.65 hourly + bonus + benefits * The above represents the average time-based compensation range for this occupation demand. Ultimately, in determining your compensation, we'll consider your location, experience, and other occupation-related factors. * Business qualification to work with blithequark in the U.S. is required, as the company will not sponsor visas for these positions. * We support our partners and their families with benefits and programs that promote their overall well-being. This means we focus on their physical, financial, and mental health through every stage of life. Benefits include: + Competitive base salaries + Extra incentives + 6% Organization Match on retirement savings plan + Free financial education and financial wellness support + Comprehensive medical, dental, vision, disability, and life insurance benefits + Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex + 20+ weeks paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy + Free access worldwide to on-site wellness centers set up with doctors and specialists (dependent on location) + Free and confidential counseling support through our Sound Personalities program + Career advancement and training opportunities **Why Join blithequark?** At blithequark, we're committed to delivering an exceptional customer experience every time. As a Part-Time Customer Care Professional, you'll have the opportunity to: * Work in a fast-paced, dynamic environment where no two days are the same * Develop your skills and knowledge through industry-leading training and continuous education * Collaborate with a diverse team of talented professionals who share a common goal * Make a real impact on our customers' lives and drive business growth * Enjoy a competitive compensation package and comprehensive benefits * Pursue a career with a global leader in payment cards **Apply Now!** If you're a customer-centric individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Click the link below to submit your application and join #TeamAmex today! Apply Now! Apply for this job