**Experienced Full Stack Customer Care Representative – Remote Customer Service & Support**

At blithequark, we're committed to helping our customers move forward by providing them with exceptional service and support. As a trusted financial partner across the South and beyond, we're known for combining personal relationships with forward-thinking solutions. Our team members are the backbone of our organization, and we're dedicated to helping them find their success while maintaining the integrity of our values: building trust, fostering lasting relationships, and pursuing excellence. **Join Our Team:** As a Customer Care Representative at blithequark, you'll play a vital role in delivering a seamless experience to our customers. You'll be the face of our organization, and your exceptional customer service skills will make all the difference in building trust and establishing lasting relationships with our customers. If you're passionate about providing top-notch service, have a strong work ethic, and are eager to learn and grow, we want to hear from you! **Key Responsibilities:** • **Identify and Resolve Customer Inquiries:** Use active listening, critical thinking, and probing skills to resolve customer inquiries on the first call, ensuring a seamless experience for our customers. • **Provide Timely and Accurate Support:** Answer inbound phone inquiries promptly, accurately, and professionally, providing personalized rewarding experiences for our customers. • **Process Customer Inquiries Efficiently:** Process customer inquiries accurately and efficiently, building customer confidence and trust based on established policies and procedures. • **Promote Virtual Branch Solutions:** Ensure that our customers meet or exceed their expectations by promoting our virtual branch solutions. • **Meet Quality and Productivity Goals:** Meet or exceed the Customer Care Representative quality and productivity goals assigned by management. • **Ensure Customer Security:** Ensure the security of customer information and assist with minimizing bank loss by performing customer authentication on each call received. • **Maintain a Positive Demeanor:** Maintain a positive, empathetic, and professional demeanor with customers at all times, regardless of the circumstances or stress level of the call center. • **Stay Up-to-Date:** Keep customers aware of changes in bank services, practices, and other factors affecting their account relationship. • **Follow Established Processes:** Follow established processes and guidelines in daily activities to do what is right for the customer and the bank, adhering to all company and department policies. **Essential Qualifications:** • **Education:** High School Diploma or equivalent • **Experience:** Previous customer service (Inbound Call Center) experience, experience in financial services, strong computer skills, and ability to navigate systems for quick resolution • **Certifications/Specific Knowledge:** Excellent customer service skills, including verbal, listening, and problem-solving skills; enthusiastic and highly motivated with a strong work ethic and intense focus on results; ability to work with confidential information, both internally and externally, in a professional manner; ability to have flexible hours when necessary; receptive to coaching and feedback; demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment; interpersonal skills to create a positive and effective work environment **Preferred Qualifications:** • **Strong Knowledge of Banking Procedures:** Familiarity with banking procedures and regulations • **Patience and Calmness:** Ability to remain calm and patient even when dealing with stressed or upset customers • **Multi-Tasking and Problem-Solving Skills:** Strong multi-tasking and problem-solving skills to handle and respond to inquiries timely • **Attentiveness and Listening Skills:** Attentiveness and ability to listen to customers' concerns, identify the issues, and find a resolution **Skills and Competencies:** • **Strong Communication Skills:** Excellent verbal and written communication skills • **Problem-Solving Skills:** Ability to think critically and solve problems effectively • **Time Management Skills:** Ability to manage time effectively and prioritize tasks • **Adaptability:** Ability to adapt to changing situations and priorities • **Teamwork:** Ability to work collaboratively with team members to achieve common goals **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to helping our team members grow and develop their skills. We offer a range of training programs and opportunities for career advancement, including: • **Annual Regulatory Compliance Training:** Stay up-to-date on the latest regulatory requirements and best practices • **Customer Care New Hire Training:** Comprehensive training program to ensure a smooth transition into the role • **Ongoing Training and Development:** Opportunities for ongoing training and development to enhance skills and knowledge **Work Environment and Company Culture:** At blithequark, we're proud of our positive and supportive work environment. We're committed to fostering a culture of excellence, innovation, and teamwork. Our team members enjoy a range of benefits, including: • **Flexible Work Arrangements:** Flexible work arrangements to accommodate different needs and preferences • **Collaborative Work Environment:** Collaborative work environment that encourages teamwork and open communication • **Recognition and Rewards:** Recognition and rewards for outstanding performance and contributions • **Opportunities for Growth and Development:** Opportunities for growth and development to enhance skills and knowledge **Compensation, Perks, and Benefits:** At blithequark, we offer a competitive compensation package, including: • **Competitive Salary:** Competitive salary based on experience and qualifications • **Benefits Package:** Comprehensive benefits package, including health, dental, and vision insurance • **Retirement Plan:** Retirement plan with employer matching contributions • **Paid Time Off:** Paid time off for vacation, sick leave, and holidays • **Flexible Work Arrangements:** Flexible work arrangements to accommodate different needs and preferences **How to Apply:** If you're passionate about providing exceptional customer service and are eager to join a dynamic and growing organization, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all. Apply for this job