**Experienced Full Stack Customer Experience Advocate – Remote Phone-Based Support**

Are you a passionate and empathetic individual with a knack for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a next-generation behavioral healthcare company revolutionizing the way people access the resources they need to live their best lives. **Why arenaflex?** At arenaflex, we're on a mission to transform healthcare by empowering individuals to prioritize their emotional well-being. We're a team of dedicated professionals who share a common goal: to make a meaningful difference in the lives of millions. Our innovative approach combines cutting-edge technology with human connection, creating a care experience that's both personalized and scalable. **Your Role:** As an Experienced Full Stack Customer Experience Advocate, you'll be the first point of contact for individuals seeking support and guidance. Your primary responsibility will be to proactively reach out to clients via phone, offering help and support according to program requirements. You'll work closely with a collaborative team of like-minded individuals who share your passion for improving lives. **Key Responsibilities:** * Proactively reach out to individuals via phone to offer help and support according to program requirements * Collaborate with a team of professionals who share your commitment to delivering exceptional customer experiences * Develop and maintain strong relationships with clients, providing empathetic and personalized support * Utilize arenaflex's leading technology platform to connect clients with the resources they need to thrive * Participate in ongoing training and professional development to enhance your skills and knowledge **What We're Looking For:** * 1+ year of experience in outbound customer experience, preferably in a call center, claims, benefits, fundraising, or healthcare scheduling environment * Passion for mental health, emotional wellbeing, behavioral health, community outreach, resources, healthcare, or active volunteerism * Demonstrated excellence in providing outstanding customer service over the phone and via email * Strong interpersonal skills, including communication and listening, with a willingness to receive feedback * Ability to work independently, proactively take ownership of key tasks, and maintain regular communication with your team * Comfortable with ambiguity and change, with a willingness to adapt to evolving tools and protocols * Adept at learning to use various tech tools to enhance your work and impact * Thorough, detail-oriented, and committed to getting the job done * Time management guru with the ability to efficiently move through a to-do list and prioritize competing demands * Metric-driven, with a focus on successfully connecting individuals to the support they need * Growth-oriented, with a willingness to receive constructive feedback and continuously improve your skills **What We Offer:** * Full-time employee position with a generous benefits package, including medical, dental, STD, LTD, and life insurance, PTO/sick leave/holiday pay, and 401K * Opportunity to work with a talented team of professionals who share your passion for improving lives * Innovative care experience driven by technology, but focused on human connection * Ongoing training and professional development to enhance your skills and knowledge * Flexible work environment with the ability to work remotely from anywhere in the United States (AR, AZ, FL, GA, IL, KY, MA, MD, MN, NC, NE, NV, OH, SC, TN, TX, VA, or WI) **Work Environment and Culture:** At arenaflex, we value diversity, equity, and inclusion. We're committed to creating a work environment that's inclusive, respectful, and supportive of all employees. Our culture is built on a foundation of empathy, compassion, and a shared commitment to making a meaningful difference in the lives of others. **Compensation and Perks:** * Competitive salary and benefits package * Opportunity to work with a talented team of professionals who share your passion for improving lives * Flexible work environment with the ability to work remotely from anywhere in the United States * Ongoing training and professional development to enhance your skills and knowledge * Access to arenaflex's leading technology platform to connect clients with the resources they need to thrive **How to Apply:** If you're a passionate and empathetic individual with a knack for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer:** arenaflex is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We're committed to creating a work environment that's inclusive, respectful, and supportive of all employees. All employment decisions at arenaflex are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Apply for this job