Experienced Full Stack Customer Service Agent – Passenger Service and Airline Operations

Join the blithequark Team: Elevate Your Career in Aviation Services Are you a passionate problem solver with a knack for delivering exceptional customer service? Do you thrive in fast-paced environments and have a keen eye for detail? Look no further than blithequark, a leading aviation services company dedicated to providing top-notch ground services and hospitality across North America. We're on the hunt for talented Customer Service Agents to join our dynamic team and help us soar to new heights! About blithequark With over 45 years of aviation experience, blithequark has established itself as a trusted partner for airlines and passengers alike. Our extensive network spans more than 50 cities, with a team of over 3,000 dedicated professionals working tirelessly to ensure seamless travel experiences. We're committed to delivering the highest level of quality service, safety, and customer satisfaction. As we continue to grow and expand our operations, we're seeking exceptional individuals to join our crew. Job Summary As a Customer Service Agent with blithequark, you'll play a vital role in providing outstanding passenger experiences, handling customer concerns, and ensuring smooth flight operations. If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you! Our ideal candidate is a team player with a passion for delivering exceptional service, a keen eye for detail, and the ability to work in a fast-paced environment. Key Responsibilities Check-in passengers and their luggage at the ticket counter and gates, ensuring a seamless and efficient process. Patiently handle customer concerns and complaints regarding ticketing and baggage handling, providing solutions and resolving issues in a professional and courteous manner. Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing accurate and up-to-date information. Make announcements at the gate or over the general PA system regarding flight activity, ensuring that passengers are informed and up-to-date. Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors, ensuring clear and effective communication. Essential Qualifications Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership. Possess proficient computer skills, with the ability to quickly learn and adapt to new systems and technologies. Be at least 18 years of age and possess a High school diploma, GED or work experience equivalent. Possess a valid driver’s license with a clean driving record (only required for some airports). Be able to pass a drug screen and obtain airport security clearance, which includes an extensive 10-year employment, criminal record, and residence background check. Preferred Qualifications Previous experience in customer service, airline operations, or a related field. Fluency in multiple languages (optional). Experience working in a fast-paced, dynamic environment. Physical Requirements Lift up to 70 pounds (32 kg) on a regular basis. Stand, lift, bend, push, and pull on a frequent basis and for extended periods. Work around jet and machinery noises. Work Environment and Culture At blithequark, we're committed to creating a diverse and inclusive work environment that values respect, teamwork, and safety. Our employees are our greatest asset, and we're dedicated to providing opportunities for growth, development, and career advancement. As a Customer Service Agent, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. Benefits and Compensation We offer a comprehensive benefits package, including competitive compensation, opportunities for career growth and development, and a range of perks and benefits. Our employees enjoy: Competitive salary and benefits package. Opportunities for career advancement and professional growth. Diverse and inclusive work environment. Flexible scheduling, including nights, weekends, and holidays. Comprehensive training and support. How to Apply If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team and take the first step towards an exciting and rewarding career in aviation services. blithequark is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates. Apply for this job