**Experienced Full Stack Customer Service Manager – Remote Travel Industry Expert**

Are you ready to embark on a thrilling career journey as a full or part-time Remote Customer Service Manager at blithequark? We're seeking an exceptional individual to join our dynamic team, where you'll have the opportunity to develop valuable skills, make a real impact, and thrive in a role that values innovation, humility, and intuition. At blithequark, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Remote Customer Service Manager, you'll play a vital role in shaping our company's mission and culture, while guiding customers in achieving their travel goals. If you're a driven self-starter with a talent for persuasion, a strong foundation in leadership, and a deep understanding of client needs, we want to meet you! **About blithequark** blithequark is a leading player in the travel industry, dedicated to providing personalized itineraries and exceptional customer service to our clients. Our team is comprised of passionate professionals who share a common goal: to make a difference in the lives of our customers. As a Remote Customer Service Manager, you'll be part of a dynamic team that values collaboration, innovation, and continuous growth. **Your Responsibilities Will Include** As a Remote Customer Service Manager at blithequark, your responsibilities will be diverse and challenging. Here are some of the key tasks you'll be expected to perform: * **Embody our company culture**: Live out our Core Values and Mission Statement, and embody our company culture in every interaction with clients and colleagues. * **Surprise and delight clients**: Develop innovative solutions and personalized service to ensure that no client falls through the cracks. * **Respond to client inquiries**: Respond promptly to client inquiries and requests, providing timely and accurate information. * **Manage payments and send payment reminders**: Ensure that client payments are processed efficiently and that payment reminders are sent in a timely manner. * **Handle flight changes, seat assignments, and concierge details**: Manage flight changes, seat assignments, and concierge details such as spa, tour, and dinner reservations. * **Correspond with clients**: Correspond with clients about their preferences, arranging surprises, welcome notes, and notifying hotels of preferences before departure. * **Prepare client documents and travel tips**: Prepare client documents and travel tips, advising on what should be printed, and ensuring everything is ready 3 weeks before departure. * **Assist with internal coordination**: Assist with internal coordination and distribute necessary information to ensure seamless communication. * **Set schedules and manage time effectively**: Set schedules and manage time effectively to meet deadlines and deliver exceptional results. * **Manage client profiles and bookings**: Manage client profiles and bookings, ensuring that all information is up-to-date and accurate. * **Serve as backup travel support**: Serve as backup travel support or the main point of contact during emergencies, even outside of normal office hours. * **Continuously grow and improve**: Continuously grow in your ability to implement tools that enhance our remote workplace culture. **What We're Looking For** We're seeking a driven self-starter who is proactive, positive, and trustworthy. If you're a flexible, creative thinker with strong organizational skills and a results-oriented mindset, we want to hear from you. Here are some of the essential qualifications we're looking for: * **A strong foundation in leadership**: Proven leadership skills, with the ability to motivate and inspire a team. * **Excellent verbal and written communication skills**: Excellent verbal and written communication skills, with the ability to communicate effectively with clients and colleagues. * **Flexibility and adaptability**: Flexibility and adaptability, with the ability to work independently in a remote environment. * **Strong organizational skills**: Strong organizational skills, with the ability to prioritize tasks and manage time effectively. * **Results-oriented mindset**: A results-oriented mindset, with a focus on delivering exceptional results and exceeding client expectations. **Skills and Competencies Required for Success** To succeed as a Remote Customer Service Manager at blithequark, you'll need to possess a range of skills and competencies. Here are some of the key skills and competencies we're looking for: * **Customer service skills**: Excellent customer service skills, with the ability to provide personalized service and exceed client expectations. * **Communication skills**: Excellent verbal and written communication skills, with the ability to communicate effectively with clients and colleagues. * **Problem-solving skills**: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions. * **Time management skills**: Strong time management skills, with the ability to prioritize tasks and manage time effectively. * **Technical skills**: Proficiency in a range of technical tools and systems, including CRM software and travel industry platforms. **Career Growth Opportunities and Learning Benefits** As a Remote Customer Service Manager at blithequark, you'll have access to a range of career growth opportunities and learning benefits. Here are some of the ways we support your growth and development: * **Mentorship and coaching**: Access to mentorship and coaching from experienced professionals in the travel industry. * **Training and development programs**: Participation in training and development programs, including workshops, webinars, and online courses. * **Career advancement opportunities**: Opportunities for career advancement, including promotions and new roles within the company. * **Professional certifications**: Support for professional certifications, including travel industry certifications and customer service certifications. **Work Environment and Company Culture Highlights** As a Remote Customer Service Manager at blithequark, you'll work in a dynamic and supportive environment that values collaboration, innovation, and continuous growth. Here are some of the highlights of our work environment and company culture: * **Flexible work arrangements**: Flexible work arrangements, including remote work options and flexible hours. * **Collaborative team environment**: A collaborative team environment, with opportunities to work with colleagues from diverse backgrounds and industries. * **Innovative culture**: An innovative culture, with a focus on developing new ideas and solutions. * **Supportive management**: Supportive management, with a focus on employee well-being and development. **Compensation, Perks, and Benefits** As a Remote Customer Service Manager at blithequark, you'll receive a competitive compensation package, including: * **Competitive salary**: A competitive salary, based on your experience and qualifications. * **Benefits package**: A comprehensive benefits package, including health insurance, retirement savings, and paid time off. * **Perks and incentives**: Perks and incentives, including bonuses, stock options, and professional development opportunities. **Conclusion** If you're a driven self-starter with a talent for persuasion, a strong foundation in leadership, and a deep understanding of client needs, we want to meet you! As a Remote Customer Service Manager at blithequark, you'll have the opportunity to develop valuable skills, make a real impact, and thrive in a role that values innovation, humility, and intuition. Apply today to join our dynamic team and take your career to the next level! Apply for this job