**Experienced Full Stack Customer Service Manager – Remote Travel Package Solutions**

Are you a charismatic leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark as a Full or Part-Time Remote Customer Service Manager. This is an incredible opportunity to develop valuable skills, work with a talented team, and make a real impact on the lives of our customers. At blithequark, we're on a mission to revolutionize the way people experience travel. We're a dynamic and innovative company that's passionate about creating personalized itineraries that exceed our customers' expectations. As a Remote Customer Service Manager, you'll play a critical role in helping us achieve this vision by providing exceptional customer service, leading our team, and driving business growth. **About blithequark** blithequark is a leading provider of travel package solutions that's dedicated to delivering unforgettable experiences to our customers. We're a remote-first company that values flexibility, autonomy, and collaboration. Our team is made up of passionate and talented individuals who are committed to making a difference in the lives of our customers. **Responsibilities** As a Remote Customer Service Manager, you'll be responsible for: * Exemplifying our Core Values and Mission Statement to live out our culture * Fostering teamwork by collaborating with and helping teammates with a positive and professional attitude * Surprising and delighting each client through innovative and personalized service * Responding to client requests and questions as directed * Applying for payments and sending out payment reminders * Managing flight changes and seat assignments * Concierge-related details for clients, such as spa, touring, and dinner reservations * Corresponding with clients on preferences, assisting with arranging surprises and welcome notes, and notifying hotels of client preferences no later than 1 week before departure * Preparing client documents and travel tips, either electronically or hard copies, advising of what should be printed, etc. no later than 3 weeks before departure * As needed, assisting with distributing information to and coordinating internal and/or team needs * Updating daily activity, reporting, and status in cloud-based CRM * Setting schedules and managing time effectively and efficiently * Managing client profiles and bookings * Serving as backup travel support/main point of contact as needed in case of emergencies (can occur outside of normal office hours) * Continuing to grow in savvy and proficiency to implement tools to heighten our remote workplace culture **Criteria Include** To be successful in this role, you'll need to possess the following qualities: * Must be a driven self-starter, positive thinker, proactive, and trustworthy * Attributes of flexibility, creativity, self-discipline, strong organizational skills, and action-oriented are essential for this role, as the position offers a significant amount of responsibility with accountability for results * Strong verbal and written communication skills * Team player who is willing and able to "roll up your sleeves" to complete a project * High degree of autonomy with the capability of working remotely **What We Offer** As a Remote Customer Service Manager at blithequark, you'll enjoy a range of benefits, including: * Competitive salary and benefits package * Opportunity to work with a talented and dynamic team * Flexible and remote work arrangement * Professional development and growth opportunities * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Collaborative and supportive work environment **Work Environment and Company Culture** At blithequark, we value flexibility, autonomy, and collaboration. Our remote work arrangement allows you to work from anywhere, at any time, as long as you have a stable internet connection. We're a team of passionate and talented individuals who are committed to making a difference in the lives of our customers. We believe in recognizing and rewarding outstanding performance, and we offer a range of benefits and perks to support your growth and development. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Competitive base salary * Bonus structure based on performance * Comprehensive health insurance * Retirement savings plan * Paid time off and holidays * Access to professional development and growth opportunities * Recognition and rewards for outstanding performance **How to Apply** If you're a charismatic leader with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! What We're Looking For We're looking for a talented and experienced Customer Service Manager who can lead our team and drive business growth. If you have a passion for delivering exceptional customer experiences, a strong track record of leadership and teamwork, and a commitment to making a difference in the lives of our customers, we want to hear from you. Key Qualifications * 2+ years of experience in customer service or a related field * Proven track record of leadership and teamwork * Strong verbal and written communication skills * Ability to work in a fast-paced environment and adapt to changing priorities * High degree of autonomy with the capability of working remotely * Strong organizational skills and attention to detail * Ability to work collaboratively with a team to achieve common goals What We Offer * Competitive salary and benefits package * Opportunity to work with a talented and dynamic team * Flexible and remote work arrangement * Professional development and growth opportunities * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Collaborative and supportive work environment How to Apply If you're a charismatic leader with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Join Our Team At blithequark, we're passionate about creating unforgettable experiences for our customers. We're a dynamic and innovative company that's committed to making a difference in the lives of our customers. If you share our passion and values, we invite you to join our team. Apply now and take the first step towards a rewarding and challenging career with blithequark. Apply for this job