**Experienced Full Stack Customer Service Representative – Commercial and Public Sector Support**

Join arenaflex, a leading provider of business process outsourcing, staff augmentation, contact center customer services, and IT Services, as a Customer Service Representative. In this role, you will be the face of arenaflex, handling inbound customer calls, troubleshooting basic technical issues, and assisting callers with products and process-related inquiries. As a representative of some of the most recognizable brands in the world, you will be expected to provide exceptional customer service and extraordinary customer satisfaction. **About arenaflex** arenaflex is a dynamic and growing company that helps customers take on their CX and DX challenges differently. We create industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a diverse lineup of tech-enabled business services operating companies, arenaflex is committed to driving modernization through digitalization. Our subsidiaries have been recognized as Iowa's Fastest Growing Company and one of the 500 Fastest Growing Privately Held Companies in the USA. **Position Overview** As a Customer Service Representative, you will be responsible for handling inbound customer calls, emails, and live chats in a courteous, timely, and professional manner. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. This is a great opportunity for you to start your career with arenaflex and take advantage of our industry-leading training and advancement opportunities. **Key Responsibilities** * Handle inbound customer calls, emails, and live chats in a courteous, timely, and professional manner * Listen to customers, understand their needs, and resolve customer issues * Escalate customer issues to the appropriate staff and managerial for resolution as needed * Ensure first call resolution through problems solving and effective call handling * Follow the processes of the Client program and perform all tasks in a courteous and professional manner * Utilize knowledge base and training to accurately answer customer questions * Create and maintain customer CRM records with accurate call details * Accurately document call resolution in appropriate systems * Strictly follow client process for handling financial issues and inquiries * Comply with requirements surrounding confidential information and personal information * Follow all required scripts, policies, and procedures * Adhere to all attendance and work schedule requirements including all scheduled training **Essential Qualifications** * Must be 18 years of age * High School Diploma or Equivalent * Minimum of three (3) years in a call center environment * Minimum of (1) year of experience in a customer service service role * The ability to multi-task using multiple screens and systems while talking on the phone with customers * The ability to type swiftly and accurately 30-45 Words per minute * The ability to read and speak English fluently * Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint) * Excellent organizational, written, and oral communication skills * The ability to multi-task across multiple systems and screens while speak to customers * Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Strong team orientation and customer focus with a positive attitude * Highly reliable with the ability to maintain regular attendance and punctuality * Aptitude for issue identification and problem solving * The ability to thrive in a fast-paced environment where change and ambiguity are prevalent * An aptitude for conflict resolution and problem solving * The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling * Excellent interpersonal skills and the ability to build relationships with your team and customers **Preferred Qualifications** * Associates Degree or higher is a plus * Relevant experience in banking or financial services is a plus * Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus * Bilingual Spanish - Extremely Beneficial **Conditions of Employment** * Must be authorized to work in the country where the job is based * Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. * Must be willing to submit to drug screening. Job offers are contingent on drug screening results. **Compensation and Benefits** * Competitive starting compensation commensurate with experience * Regular reviews and raises are awarded based on tenure and performance * Paid time off as well as paid holidays and paid training opportunities * Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars * Medical, Dental, and Vision Coverage Options * Paid Time-Off * Regular Raises * Advancement Opportunity * Fun, Engaging Work Environment * Casual Dress Code * Cash and Prize Contests **Work Environment and Culture** arenaflex is committed to creating a diverse and inclusive work environment where employees feel valued and respected. We believe in fostering a culture of collaboration, innovation, and continuous learning. Our employees are our greatest asset, and we strive to provide them with the tools, resources, and support they need to succeed. **Reasonable Accommodation** Consistent with the Americans with Disabilities Act (ADA), it is the policy of arenaflex to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. **Diversity and Equality** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling arenaflex's commitment to a diverse and equal-opportunity work environment. **Disclaimer** The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. **COVID-19 Response** arenaflex has taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. **How to Apply** If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application through our careers page. We look forward to hearing from you! Apply for this job