**Experienced Full Stack Customer Service Representative – Hybrid Role at arenaflex**

Join arenaflex, a pioneering leader in the telecommunications industry, as we continue to shape the future of connectivity and innovation. As a seasoned Customer Service Representative in our hybrid role, you will be at the forefront of delivering exceptional customer experiences, leveraging cutting-edge tools and technology to drive first-call resolution and exceed customer expectations. **About arenaflex** arenaflex has been a trailblazer in the industry for nearly 150 years, with a rich history of innovation and connection-making. From the invention of the telephone to the widespread adoption of 5G and Fiber, we've been at the forefront of shaping the world's communication landscape. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive. At arenaflex, we're passionate about creating connections that change the world. **Job Summary** As a Premier Service Consultant (Hybrid) at arenaflex, you will be responsible for providing top-notch customer service to our valued clients, utilizing a range of tools and systems to resolve complex issues and exceed customer expectations. This hybrid role combines in-center and remote work, allowing you to balance flexibility with the opportunity to work with a dynamic team. **Key Responsibilities** * Handle telephone and virtual customer interactions, working in center 3-4 days weekly and remotely from home 1-2 days weekly * Utilize various tools and systems, including telephone, email, e-care, correspondence, TTY, and online chat, to assist and service customers * Develop in-depth knowledge of arenaflex's products and services to provide effective resolutions and recommendations * Proactively engage with customers to identify and resolve issues, leveraging tools and technology to drive first-call resolution * Collaborate with internal teams, including T3 support, to address and resolve complex issues * Remain proficient in all billing, rate plan, and feature matters, ensuring seamless customer experiences * Communicate effectively with customers, both verbally and in writing, to resolve issues and provide solutions * Participate in recurring management routines, including team huddles, coaching, and performance management **Essential Qualifications** * At least one year of customer service experience, with a focus on call center environments * Advanced typing and keyboarding skills, with the ability to type at least 40 words per minute * Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues * Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams * Ability to work in a fast-paced, dynamic environment, with a focus on delivering exceptional customer experiences **Preferred Qualifications** * Previous experience in a hybrid or remote work environment * Knowledge of arenaflex's products and services, with a focus on wireless, internet, and TV offerings * Experience with CRM software and other customer service tools * Strong technical skills, with the ability to troubleshoot and resolve complex technical issues **Skills and Competencies** * Strong customer service skills, with a focus on delivering exceptional experiences * Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams * Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues * Ability to work in a fast-paced, dynamic environment, with a focus on delivering exceptional customer experiences * Strong technical skills, with the ability to troubleshoot and resolve complex technical issues * Ability to work collaboratively with internal teams, including T3 support and other departments **Career Growth Opportunities and Learning Benefits** * Paid training, completed from home, to ensure you have the skills and knowledge needed to succeed in this role * Opportunities for career growth and advancement, with a focus on developing your skills and expertise * Access to a range of training and development programs, including classroom and virtual training * Collaborative and dynamic work environment, with a focus on teamwork and collaboration **Work Environment and Company Culture** * arenaflex is committed to creating a positive and inclusive work environment, with a focus on diversity, equity, and inclusion * Our hybrid work model allows you to balance flexibility with the opportunity to work with a dynamic team * We offer a range of benefits and perks, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement, and paid time off * arenaflex is an equal opportunity employer, committed to providing equal employment opportunity to all persons, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. **Compensation and Benefits** * Competitive compensation package, with a focus on delivering exceptional customer experiences * Opportunities for career growth and advancement, with a focus on developing your skills and expertise * Access to a range of benefits and perks, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement, and paid time off * arenaflex offers a 50% employee discount on eligible wireless plans, internet, and TV services **How to Apply** If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and collaborative work environment, we encourage you to apply for this exciting opportunity. 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