**Experienced Full Stack Customer Service Representative – Insurance Policy Support**

At arenaflex, we're dedicated to delivering exceptional customer experience (CX) solutions to global insurance clients, empowering them to provide top-notch services to their customers. As a leading provider of CX products, we're committed to investing in our agents and helping them achieve a fulfilling career in insurance. We're now seeking an experienced and compassionate Full Stack Customer Service Representative to join our team and support one of the largest insurance providers in the U.S. **About arenaflex** arenaflex is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, arenaflex combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. **Job Summary** As a Full Stack Customer Service Representative, you will be responsible for receiving, reviewing, and processing calls regarding customers' insurance policies. You will assist customers with questions regarding policy coverage, billing, or the need to modify their policy. You will also have the opportunity to grow within the company and develop a career in insurance. arenaflex will provide all necessary training, testing fees, and state licensing requirements. **Key Responsibilities** - Receive and process inbound calls regarding customers' insurance policies - Assist customers with questions regarding policy coverage, billing, or the need to modify their policy - Provide exceptional customer service and resolve customer complaints in a timely and professional manner - Collaborate with internal teams to resolve complex customer issues - Meet or exceed performance metrics and quality standards - Participate in ongoing training and development to improve skills and knowledge - Work independently and as part of a team to achieve business objectives **Essential Qualifications** - High school diploma or equivalent required - 6 months to 1 year of relevant work experience preferred - Must be at least 18 years old - Ability to work in a fast-paced environment and adapt to changing priorities - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Basic conflict resolution skills - Professional customer service aptitude **Preferred Qualifications** - 1-2 years of experience in customer service or a related field - Experience working in the insurance industry or a related field - Strong knowledge of insurance products and services - Ability to navigate complex systems and data - Strong problem-solving and critical thinking skills - Ability to work in a remote environment and maintain a quiet and distraction-free workspace **Skills and Competencies** - Customer Service Aptitude - Reliability - Empathy - Critical Thinking - Professional customer service skills - Basic conflict resolution skills - Effective verbal and written communication - Active listening skills - Demonstrated ability to multitask - Ability to navigate system tools to search for answers and information - Demonstrated ability to utilize computer systems and data systems - Ability to solve complex situations with limited information - Questioning and deductive reasoning skills - Ability to work in teams or independently **Work Environment and Culture** arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and growth of our employees. We offer a range of benefits and perks, including: - Competitive hourly rate: $15-$19 per hour - 401(k) matching - Dental insurance - Disability insurance - Health insurance - Paid time off - Vision insurance - Work from home opportunities - Bonus opportunities - Ongoing training and development opportunities - Collaborative and supportive team environment **Career Growth Opportunities** arenaflex is committed to investing in our employees and helping them achieve their career goals. We offer a range of opportunities for growth and development, including: - Ongoing training and development programs - Mentorship and coaching opportunities - Career advancement opportunities - Professional development assistance - Referral program **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state, or local law. **Location** This is a remote opportunity, and you will be working from home. You must have a quiet and distraction-free workspace and a reliable internet connection. **Note** arenaflex is a 2023 Military Friendly Employer and is proud to partner with Military One Source, Military Spouse -Employment Partnership, and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication, and respect is highly valued at arenaflex. Apply for this job