**Experienced Full Stack Customer Service Representative – Pet Industry E-commerce Support**

Are you a people person with a passion for helping others? Do you have a knack for problem-solving and a love for pets? If so, we may have the purr-fect opportunity for you! Chewy, a leading e-commerce retailer in the pet industry, is seeking a highly motivated and customer-centric Customer Service Representative to join our award-winning team. **About Us** At Chewy, we're revolutionizing the pet industry by providing an unparalleled customer experience. Our team is dedicated to delivering exceptional service, and we're looking for like-minded individuals to join our ranks. As a Customer Service Representative, you'll be the face of our company, working directly with customers to resolve their queries and concerns. If you're passionate about pets and have a knack for building strong relationships, we want to hear from you! **What You'll Do** As a Customer Service Representative, you'll be responsible for: * Engaging directly with customers via phone, email, or chat to resolve their queries and concerns * Researching and problem-solving to determine the best solutions for customers * Operating with empathy, understanding, and kindness to customers and team members alike * Utilizing active listening skills to ensure that customers feel heard and valued * Collaborating with team members across various levels of the organization to contribute to a culture of collaboration and customer-centricity * Participating in ongoing training and development to enhance your skills and knowledge **What You'll Need** To be successful in this role, you'll need: * 2 years of customer service experience * Excellent communication skills (written, verbal, and listening) in a written assessment * Ability to multi-task and perform well in a fast-paced environment * Proficiency in using computers, including data entry and rapid navigation through systems and the internet * Ability to adapt to change and flexibility to shift schedule and work overtime as needed * Proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Ability to pass a background check **Technical Requirements** To ensure a seamless customer experience, you'll need: * A dedicated workspace with a computer, monitor, keyboard, mouse, headset, and webcam * A reliable wired, high-speed internet connection (30 Mbps+ download speed/ 10 Mbps+ upload speed) * A cell phone or tablet for two-factor authentication through Okta Verify **Why Chewy Customer Service?** At Chewy, we're committed to creating a culture that empowers our team members to become their best selves. As a Customer Service Representative, you'll enjoy: * Competitive wages and benefits, including medical and dental insurance, 401k, and more * Ongoing training and development to enhance your skills and knowledge * Opportunities to grow and advance in your career * A culture of collaboration and customer-centricity * A supportive and inclusive work environment **Our Culture** At Chewy, we're a team of passionate and driven individuals who are dedicated to making a difference in the lives of pets and their owners. Our culture is built on the following values: * **YOU BELONG**: We're a place where you can be your authentic self and bring your unique perspectives to the table. * **YOU CAN GROW**: We're committed to helping you develop your skills and knowledge to achieve your career goals. * **YOU CAN MAKE A DIFFERENCE**: We encourage you to be curious, ask questions, and bring ideas forward to make a positive impact. * **YOU WILL GET SUPPORT**: We're committed to providing ongoing training and development, resources, and opportunities to help you succeed. * **YOU WILL GET REWARDED**: We offer competitive wages, benefits, and perks to show our appreciation for your hard work and dedication. **Equal Opportunity Employer** Chewy is committed to equal opportunity and values diversity and inclusion in all aspects of our business. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. **How to Apply** If you're passionate about pets and customer service, we want to hear from you! Apply now and join our team of dedicated and driven individuals who are making a difference in the lives of pets and their owners. Apply Job! Apply for this job