**Experienced Full Stack Customer Service Representative – Remote Call Center**

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as a Remote Call Center Customer Service Representative. **About blithequark** At blithequark, we're a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we've established ourselves as a trusted partner in the industry. Our team is dedicated to providing exceptional support to our clients, and we're looking for like-minded individuals to join our ranks. **Job Overview** As a Remote Call Center Customer Service Representative, you'll play a critical role in delivering outstanding support to our clients. You'll be responsible for handling customer inquiries via phone, email, and chat with professionalism, providing accurate information about products, services, and policies, and troubleshooting and resolving customer complaints and issues. You'll also maintain detailed records of customer interactions and transactions, collaborate with team members to improve service delivery, and adhere to company policies and compliance standards. **Key Responsibilities** - Handle customer inquiries via phone, email, and chat with professionalism. - Provide accurate information about products, services, and policies. - Troubleshoot and resolve customer complaints and issues. - Maintain detailed records of customer interactions and transactions. - Collaborate with team members to improve service delivery. - Adhere to company policies and compliance standards. **Ideal Candidate Qualifications** We're looking for highly motivated and dedicated individuals who possess the following qualities: - Must be 18 years or older - High school Diploma/GED - Previous experience in customer service or a call center environment - Strong interpersonal and problem-solving skills - Ability to work independently and manage time effectively - Comfortable using multiple software systems simultaneously - High-speed internet and a distraction-free home office setup - Flexibility to work various shifts, including evenings and weekends - Fluent in English and Spanish **Conditions of Employment** - Must be authorized to work in the country where the job is based - Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint - Must be willing to submit to drug screening (does not apply in Canada) **Compensation and Benefits** At blithequark, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. - Paid Time Off: Earn PTO and paid holidays to take the time you need. - Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars! - Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. - Retirement Savings: Secure your future with retirement savings programs, where available. - Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. - Life Insurance: Access life insurance options to safeguard your loved ones. - Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. - Paid Training: Learn new skills while earning a paycheck. - Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. - Casual Dress Code: Be comfortable while you work. **Work Environment and Company Culture** At blithequark, we're committed to creating a work environment that's inclusive, supportive, and engaging. Our team is dedicated to delivering exceptional support to our clients, and we're looking for like-minded individuals to join our ranks. We offer a variety of benefits and incentives to support and reward our team members, including paid time off, incentives and rewards, health benefits, retirement savings, disability insurance, life insurance, career growth opportunities, paid training, and a fun, engaging work environment. **Physical Requirements** This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. **Reasonable Accommodation** Consistent with the Americans with Disabilities Act (ADA), it is the policy of blithequark to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. **Diversity and Equality** At blithequark, we're committed to creating a work environment that's inclusive, supportive, and engaging. We believe that diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at blithequark are based solely on a person's merit and qualifications. We maintain a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling blithequark's commitment to a diverse and equal opportunity work environment. **About blithequark** blithequark helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (blithequark) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. blithequark's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. blithequark has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, blithequark ensures clients do more for less. blithequark is the holding company for a diverse lineup of tech-enabled business services operating companies. blithequark organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. blithequark now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following blithequark brands: blithequark BPO, blithequark BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, blithequark Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. **Disclaimer** The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. Originally posted on Himalayas. Apply for this job