**Experienced Full Stack Customer Service Representative – Remote Customer Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Remote Customer Service Representative. As a key member of our customer support team, you will be the first point of contact for our clients' customers, providing timely and accurate solutions to their inquiries and concerns. **About blithequark** At blithequark, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. Our team is passionate about making a difference and values individuality, creativity, and innovation. We're committed to fostering a culture that empowers our associates to thrive, grow, and succeed in their careers. **What We Offer** As a Remote Customer Service Representative at blithequark, you'll enjoy a range of benefits and perks that support your personal and professional growth. These include: * **Work From Home**: Enjoy the flexibility and comfort of working from the convenience of your own home. * **Full Time Employment**: Commit to a 40-hour workweek and enjoy the stability and security that comes with full-time employment. * **Competitive Pay**: Earn a competitive hourly rate of $14.00, with opportunities to earn up to an additional $350 per month through our incentive plan. * **Shift Differential**: Receive a $1.50 per hour shift differential for working between 6PM-6AM, and a $1.00 per hour weekend shift differential for working on Saturdays and Sundays. * **Incentive Plan**: Earn up to an additional $350 per month by meeting performance metrics, including call quality, attendance, and schedule adherence. * **Career Growth**: Enjoy opportunities to advance your career in a supportive, innovative environment. * **Benefits**: Take advantage of comprehensive benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. **What You'll Do** As a Remote Customer Service Representative at blithequark, you'll be responsible for: * **Efficiently managing a high volume of inbound calls** in a fast-paced environment, using your excellent communication and problem-solving skills to resolve customer inquiries and concerns. * **Listening actively** to understand customer needs and providing clear, accurate information to resolve their issues. * **Accessing cardholder accounts** to provide information about payments and benefits deposited by state or federal agencies. * **Assisting cardholders** with inquiries regarding transactions and account statuses. * **Processing transactions efficiently** via web-based applications and handling research requests with precision. * **Communicating in a warm, empathetic manner**, while ensuring confidentiality and compliance with all regulations. * **Maintaining in-depth knowledge** of company and client programs, policies, and technology. * **Supporting team operations** during peak times or absences to help maintain seamless service. **What We're Looking For** We're seeking a dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. Our ideal candidate will possess: * **Effective and confident communication skills**, with the ability to clearly explain complex information and connect with customers in a professional manner. * **A calm and composed demeanor**, with the ability to navigate challenging conversations with empathy and efficiency. * **A customer service enthusiast** who excels in navigating multiple screens and applications while guiding customers to the best solution. * **A tech-savvy problem solver** who's comfortable learning and adapting to new tools and technologies. * **A focused multitasker** who thrives in a structured, high-volume call center environment. **Required Qualifications** To be considered for this role, you must: * **Be at least 18 years old** and possess a High School Diploma or equivalent. * **Have 6 months of Customer Service, Call Center or Dispatch experience**. * **Complete a background check, credit check, and security fingerprinting**. * **Comply with camera requirements** for meetings and training. * **Have a verified, secure, reliable, and high-speed internet connection** to support business needs. * **Have an established, dedicated work area** equipped with a desk, chair, electrical outlet, and direct LAN connection. * **Have a working knowledge of computers and Windows applications**. * **Complete an internet speed test** and achieve a minimum of 50 Mbps upload and 50 Mbps download. **Preferred Qualifications** While not required, we prefer candidates with: * **1+ years of previous call center experience**. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodations for Individuals with Disabilities** If you require accommodations for a disability, please submit your request through our form and email it to us as an attachment. **Vaccination Requirements** While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark. **Apply Now** Ready to join our dynamic team and make a difference in the lives of our clients' customers? Apply now to become a Remote Customer Service Representative at blithequark! Apply for this job