**Experienced Full Stack Customer Service Representative – Remote Customer Support & Policy Information**

At arenaflex, we're dedicated to delivering exceptional customer experiences through our team of skilled and empathetic customer service representatives. As an Experienced Full Stack Customer Service Representative, you'll play a vital role in providing top-notch support to our policyholders and interested third parties, ensuring their needs are met promptly and professionally. If you're passionate about delivering outstanding customer service, have a strong work ethic, and thrive in a fast-paced environment, we encourage you to join our team. **About arenaflex** arenaflex is a leading provider of innovative solutions in the insurance industry. Our mission is to empower individuals and businesses to achieve their goals by offering comprehensive insurance products and exceptional customer support. We're committed to fostering a culture of excellence, diversity, and inclusion, where our employees feel valued, supported, and empowered to grow. **Job Summary** As an Experienced Full Stack Customer Service Representative, you'll be responsible for handling high-volume inbound calls, providing policy information, and resolving customer inquiries and issues in a timely and professional manner. You'll work closely with our team to ensure seamless communication, maintain high customer satisfaction, and adhere to our operational standards. **Key Responsibilities** * Handle high-volume inbound calls (70-120 calls per day) from policyholders, providers, and interested third parties, providing exceptional customer service and resolving issues promptly. * Review and maintain new and revised procedures regarding policy information, ensuring accuracy and consistency. * Ensure customer needs are met on every interaction, whether through phone, email, or written correspondence. * Maintain department standards for call volume, average handle time, and time management. * Collaborate with our team to resolve complex customer issues and provide solutions. * Participate in ongoing training and development to enhance your skills and knowledge. **Requirements** * 1+ years of work experience in a high-volume contact center environment, with a strong focus on customer service and issue resolution. * 18 years of age or older. * High School Diploma or equivalent. * Strong remote experience preferred, but not required. * Reliable internet connection with a minimum upload and download speed of 20 Mbps, using a hard-wired connection. * Smartphone required for VPN access. * Insurance industry experience a plus, but not required. * Ability to work in a quiet and professional environment. * Basic computer knowledge and skills, including proficiency in Microsoft Office. * Excellent oral and written communication skills. * Minimum typing requirement of 30 wpm. * Ability to multi-task and work under pressure. * Excellent organization and time management skills. **Training and Development** * 2-3 weeks of comprehensive training, Monday-Friday, 8am-4:30pm CST. * Ongoing training and development opportunities to enhance your skills and knowledge. * Access to our state-of-the-art training facilities and resources. **Schedule and Availability** * Work from home, with a 40-hour workweek, Monday-Friday, between 7:30am-6:30pm CST. * No weekend shifts unless overtime is presented on the weekend. * Full-time positions only, with no part-time opportunities. **Equipment and Resources** * Smartphone required for VPN access. * All other equipment and resources provided by arenaflex. **Why Join arenaflex?** * Competitive compensation and benefits package. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. * Comprehensive training and development programs. * Flexible work arrangements and work-life balance. **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from talented individuals from all backgrounds and perspectives. **How to Apply** If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply today! Please visit our website to submit your application and join our team of dedicated professionals. Apply Now! Apply for this job