**Experienced Full Stack Customer Service Representative – Roadside Assistance & Emergency Response**

At arenaflex, we're redefining the vehicle ownership experience through a powerful combination of passionate people and data-driven technology. As the #1 B2B, white-label provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. With over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers, and many others, arenaflex responds to approximately 12 million service events annually. Our mission is to rethink the vehicle ownership experience, strengthen our clients' relationships with their customers, and make a genuine difference in the lives of our customers with each call, chat, and rescue. **Join Our Compassionate Team** We're seeking an experienced and compassionate Full Stack Customer Service Representative to join our remote Driver Services team. As a leader in the digital driver and roadside assistance industry, we're dedicated to delivering timely and exceptional service to stranded motorists. In this role, you'll provide empathetic support to customers facing roadside emergencies, assess and resolve their emergency roadside situations with empathy and urgency, and ensure they feel safe, supported, and reassured during these stressful moments. **Your Impact** As a remote Response Associate, you'll play a critical role in shaping the customer experience. You'll be the reassuring voice guiding customers through real-time challenges such as towing, flat tires, lock-outs, jumpstarts, and winching, even when they are overwhelmed or upset. Your ability to stay calm under pressure and prioritize their needs will be essential in enhancing their experience. **Key Responsibilities** * Empathy in Action: Handle each customer interaction with genuine empathy and act quickly and compassionately to support them in stressful roadside emergency situations. * Effective Two-way Communication: Communicate empathetically with customers, actively listen to their roadside emergency details, set clear expectations, and collaborate with service providers and managers to relay accurate information and ensure timely solutions. * Problem-Solving & De-Escalation Skills: Use critical thinking to solve challenging roadside issues, stay calm and solution-focused under pressure, and deliver innovative solutions that exceed customer expectations. * Multi-Tasking Mastery: Navigate a multi-screen web system efficiently while speaking with customers on the phone and accurately documenting details to dispatch service providers. **Qualifications** * A genuine passion for helping others, supported by previous experience in customer-facing or support roles. * Strong computer skills, including the ability to open, create, and modify various documents using Google Workspace (Docs, Sheets, Slides, Gmail) and enter/retrieve customer and vehicle information using web-based systems. * Previous experience in a customer service, sales, or technical support role, preferably in a fast-paced contact center environment. * Ability to work independently and effectively in a remote environment. * Has a compatible remote technology including, a home computer, secured high-speed internet, webcam, in-service cell phone, and wired headset. * Must reside in Alabama, Arizona, Florida, Georgia, Mississippi, New Mexico, Tennessee, or Virginia. * Be able to successfully pass a criminal background check. **Compensation & Benefits** * $16.25 per hour (after training) + shift differentials and monthly bonus opportunities. * World-class virtual training and ongoing remote support. * Advancement opportunities and career growth. * Comprehensive benefits package, including medical, dental, and vision insurance. * Paid time off and holidays. * Flexible scheduling and work-life balance. **Work Environment & Culture** At arenaflex, we're committed to creating a diverse and inclusive environment that celebrates individuality and promotes innovation. Our team is passionate about making a genuine difference in the lives of our customers, and we're dedicated to delivering exceptional service with empathy and urgency. We're a dynamic and fast-paced organization that values collaboration, open communication, and continuous learning. **How to Apply** If you're passionate about helping others, excel in clear communication, and thrive on making a real-time impact, join our remote Driver Services team to deliver exceptional service to roadside assistance customers. Apply now and take the first step towards a rewarding career at arenaflex! **Accommodation & Accessibility** arenaflex is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact [email protected]. **Disclaimer** arenaflex communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact arenaflex's recruiting team directly at [email protected]. Apply Now! **About arenaflex** arenaflex is a leading provider of digital driver assistance services, dedicated to redefining the vehicle ownership experience through a powerful combination of passionate people and data-driven technology. With over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers, and many others, arenaflex responds to approximately 12 million service events annually. Our mission is to rethink the vehicle ownership experience, strengthen our clients' relationships with their customers, and make a genuine difference in the lives of our customers with each call, chat, and rescue. **Why Join arenaflex?** * Make a genuine difference in the lives of our customers with each call, chat, and rescue. * Work in a dynamic and fast-paced organization that values collaboration, open communication, and continuous learning. * Enjoy world-class virtual training and ongoing remote support. * Advance your career in a growing and innovative industry. * Be part of a diverse and inclusive environment that celebrates individuality and promotes innovation. **Join Our Team Today!** Apply now and take the first step towards a rewarding career at arenaflex! Apply for this job