**Experienced Full Stack Customer Service Representative – Voice & Chat Support for arenaflex**

**Job Summary:** Join arenaflex, a dynamic and innovative company driven by our passion for people, as a Full Stack Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences through voice and chat support, ensuring that our clients receive top-notch service and support. If you're a driven, customer-focused individual with a passion for delivering results, we encourage you to apply for this exciting opportunity. **About arenaflex:** At arenaflex, we believe that people are at the heart of everything we do. Whether it's our clients, their customers, our colleagues, or our non-profit partners, we're committed to building meaningful relationships and making a positive impact. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our dynamic team. **Job Responsibilities:** As a Full Stack Customer Service Representative, you will be responsible for: * Responding to client requests and inquiries via phone and/or chat, including product purchases, service & quality inquiries, order status, product information, and general client support issues * Demonstrating high standards for quality service and maintaining an open communication line with Team Lead/Quality Advocate/Trainer and Manager for support and personal development * Keeping up-to-date with product/procedural knowledge and assessing industry trends * Working in tandem with the quality and training team to self-manage performance expectations * Maintaining an accurate and fully documented call center database (CSC) by entering information accurately and fully documenting all client interactions * Being punctual to work and adhering to all schedules and deadlines both scheduled and special projects * Striving to exceed key performance indicators (KPI) and quality goals as outlined by management * Communicating with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email **Requirements:** * 2-3 years' experience in a business/professional environment; preferably in the service industry * Comparable experience in an office environment encouraged * Self-starter and ability to manage workload efficiently * Exceptional written communication skills * Demonstrate ability to deliver a high level of client service under high volume * Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen * Professional, upbeat, and engaging oral and/or written communication * Ability to develop relationships with clients, even in difficult situations * Ability to advise and counsel clients in a quick and efficient manner * Must be computer literate and internet savvy, e-commerce and online shopping experience preferred * Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service) * Excellent Data Entry skills / 45-55 wpm minimum * Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required **Preferred Qualifications:** * Bilingual (English & Spanish) preferred but not required * Prior customer service/troubleshooting experience preferred * Experience in beauty or cosmetics industry preferred **Work Environment:** * Remote work environment with flexible scheduling options * Ability to work from home with a dedicated workspace * Must have a reliable internet connection with a minimum of 45 Mbps download speed and 10 Mbps upload speed * Must have a hard-wired connection (no wireless/WiFi) * Must not share internet connection with more than 3 devices in the same location **Equipment Requirements:** * Windows-based computer (Macbook and Chromebooks are not allowed) * Dual monitors with 1280 x 1024 (SXGA) screen resolution or 1920 x 1080 (Full HD or 1080p) * Two (2) available USB 2.0 or greater ports * Intel Core i3 or AMD Ryzen 3 or better processor * 8 GB of RAM or better * 40 GB or more of available space * 100 GB or more of total space * Windows 10 Professional operating system **Training and Development:** * Paid training starts on 10/11 * New Hire Orientation: Friday 10/11, 9:00am - 3pm EST * Training Schedule: Tuesday 10/15 - Saturday 10/19 2pm EST - 10:30pm EST * Nesting on Week 2: Will be the same as your Production Schedule * Attendance MUST be 100% **Compensation and Benefits:** * $18/Hour plus the ability to earn a bonus based on performance * Referral program * Flexible scheduling options * Opportunity for career growth and professional development **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our dynamic team at arenaflex. Apply for this job