**Experienced Full Stack Customer Service Representative – Work From Home Opportunity at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join blithequark as a Remote Customer Service Representative, where you'll play a vital role in shaping the customer experience for our valued policyholders. **About blithequark** At blithequark, we're dedicated to providing innovative solutions that empower individuals and businesses to thrive. Our commitment to customer satisfaction is unwavering, and we're seeking like-minded professionals to join our team. As a Remote Customer Service Representative, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers. **Key Responsibilities** As a Remote Customer Service Representative, you'll be responsible for delivering outstanding customer service by: * Managing a significant volume of inbound calls, averaging between 70-120 calls daily, and responding to customer inquiries in a timely and professional manner. * Maintaining effective communication with policyholders, providers, and third parties to ensure seamless interactions and resolve issues efficiently. * Staying informed about new and updated procedures regarding policy information to provide accurate and up-to-date responses. * Ensuring customer needs are met in every interaction, whether conducted via phone, email, or written correspondence, and escalating complex issues to senior representatives when necessary. * Meeting established department standards for call volume, average call handling time, and effective time management to maintain high levels of productivity and efficiency. **Required Skills** To succeed in this role, you'll need: * Excellent oral and written communication skills to effectively interact with customers, colleagues, and third parties. * Proficient in basic computer skills and Microsoft Office to navigate our systems and tools. * The ability to type at a minimum speed of 30 words per minute to efficiently process customer information. * Strong organizational and time management abilities to prioritize tasks, manage multiple calls, and meet productivity standards. * The ability to multi-task and perform efficiently under pressure to handle high call volumes and complex customer issues. **Qualifications** To be considered for this role, you'll need: * A minimum of 1 year of experience in a high-volume call center or similar role where daily phone interaction is essential. * Candidates must be at least 18 years old and possess a high school diploma or equivalent. * Preference for individuals with remote work experience, although not mandatory. * A reliable internet connection with at least 20 Mbps upload and download speed (hard-wired connection is necessary). * Possession of a smartphone to access the VPN. * Experience in the insurance industry is advantageous but not required. * A quiet and professional home office environment is required. **Career Growth Opportunities** As a Customer Service Representative, you'll receive comprehensive training aimed at enhancing your skills in first-contact resolution and customer satisfaction, paving the way for potential career advancement within the company. Our training program is designed to equip you with the knowledge and skills necessary to excel in this role and beyond. **Training and Onboarding** Our training program will last 2-3 weeks, conducted Monday-Friday, 8:00 AM - 4:30 PM CST. Availability for training during the weekdays between 7:30 AM and 6:30 PM CST is required. Following training, you'll work 40 hours per week on a Monday-Friday schedule, with no weekend shifts unless overtime is available. **Equipment and Resources** We provide all necessary equipment, including a smartphone for VPN access. You'll also have access to our comprehensive training program, ongoing coaching and feedback, and opportunities for professional growth and development. **Work Environment and Culture** As a Remote Customer Service Representative, you'll work from the comfort of your own home, enjoying a flexible schedule and the ability to work in a quiet and professional environment. Our company culture values collaboration, innovation, and customer satisfaction, and we're committed to creating a positive and inclusive work environment for all employees. **Compensation and Benefits** We offer competitive compensation and benefits, including: * A salary range of $40,000 - $60,000 per year, depending on experience. * Opportunities for career advancement and professional growth. * Comprehensive training and ongoing coaching and feedback. * A flexible schedule and the ability to work from home. * Access to our comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off. **How to Apply** If you're a motivated and customer-focused professional looking for a challenging and rewarding opportunity, we invite you to apply for the Remote Customer Service Representative role at blithequark. Please submit your application, including your resume and a cover letter, through our website: Apply Job! We look forward to welcoming you to our team! Apply for this job