**Experienced Full Stack Customer Success Manager – Web & Cloud Application Development**

Are you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's Home and Way of life Amazon Merchant Administrations team as a Client Achievement Director. At blithequark, we're committed to providing the best seller experience, a rewarding Client Achievement Chief experience, and ultimately, improving the experience of our end clients. As a key member of our team, you'll work closely with a group of 6-10 Client Achievement Supervisors to develop, continuously improve, learn, and grow to support both sellers and Amazon's numerous clients. Our team is known for its camaraderie, regular team-building activities, and encouragement of continuous improvement. Client Achievement Chiefs have a clear path to career advancement, including direct opportunities to Senior CSM within our group. We're dedicated to ensuring your individual professional growth and development. **Everyday Jobs and Obligations:** As a Client Achievement Director, you'll serve as the primary resource and internal advocate for merchant issues, questions, requests, escalations, and concerns. Your responsibilities will include: * Identifying, prompting, and executing key seller needs across marketing, advertising, and supply chain management. * Interacting with various gateways to develop product information on Amazon.com, monitor inventory stock positions, and track sales performance. * Analyzing data from multiple sources and presenting recommendations to merchants on trends and opportunities. * Providing support and key business proposals while working with internal teams to ensure operational execution. * Creating and delivering reports to sellers tailored to their needs and key growth objectives. * Educating sellers on tools, solutions, processes, and relevant learning experiences through Amazon programs and products. * Pitching special opportunities to assist sellers in driving revenue growth to meet their YoY objectives. * Collaborating with numerous internal partners to issue resolve, surface defects, extract and analyze data, and drive continuous improvement for your merchants and the organization. * Recognizing, addressing, and scaling process improvements across the group and broader organization. * Managing testing account objectives, issues, and tasks. **Fundamental Capabilities:** To succeed in this role, you'll need: * Experience with Microsoft Excel * Experience analyzing data and best practices to evaluate performance drivers * 3+ years of professional work experience * Data analysis experience, including managing large datasets from complex systems and interpreting results * Experience creating and implementing procedures * Experience influencing partners * Proficiency in Excel * Strong time management, prioritization, and critical thinking skills * Excellent written and verbal communication skills * Ability to build professional relationships * Experience quickly adapting to change and managing ambiguity **Favored Capabilities:** While not required, the following skills and experiences are highly desirable: * 3+ years of experience in account management, sales, marketing, purchasing, supply chain management, transportation, procurement, customer service, or consulting * 3+ years in related industries, such as retail, hospitality, technology, consumer electronics, home goods, sporting goods, scientific products, industrial products, or telecommunications * Experience with scientific and efficiency tools, including or similar to: Scene, Salesforce, Microsoft OneNote, SharePoint, and Prophet Business Insight * E-commerce experience * Data analysis experience * Demonstrated ability to learn tools and processes and effectively utilize them to provide support * Ability to manage multiple tasks and needs in a high-speed, deadline-driven environment * Demonstrated history of taking ownership and driving results * Strong integrity * Excellent critical thinking skills * Willingness to work in a diverse team and contribute to a comprehensive culture **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to your professional growth and development. As a Client Achievement Director, you'll have access to: * Regular training and development opportunities * Mentorship and coaching from experienced professionals * Opportunities for career advancement and professional growth * A comprehensive benefits package, including health insurance, retirement savings, and paid time off * A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture Highlights:** Our team is known for its camaraderie, regular team-building activities, and encouragement of continuous improvement. We're a diverse and inclusive organization that values creativity, innovation, and customer satisfaction. As a Client Achievement Director, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. **Compensation, Perks, and Benefits:** We offer a competitive salary of $27/hour, plus a comprehensive benefits package that includes: * Health insurance * Retirement savings * Paid time off * Flexible work arrangements * Professional development opportunities * Access to cutting-edge tools and technologies * A dynamic and supportive work environment that encourages collaboration and innovation If you're a results-driven professional with a passion for delivering exceptional customer experiences, we invite you to join our team as a Client Achievement Director. Apply now to take the first step in your career journey with blithequark! Apply for this job